Field Service Engineer, Digital Pathology

Epredia

Field Service Engineer responsible for field service support and customer relationship management. Handling installation, repairs and technical troubleshooting for electro-mechanical instruments.

Posted 5/10/2026full-timeWuhan • 🇨🇳 ChinaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Responsible for managing all aspects of field service support and customer relationship management.
Provide complete services, including installation, repairs, preventative maintenance, and instrument qualifications.
Utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electro-mechanical instruments.
Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.
Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
Provide on-site product installation and customer training, on an as-needed basis.

Requirements

What you’ll need

Bachelor's Degree in Biomedical, Mechanical or Electrical Engineering with 2+ years of field service experience
Familiarity with Digital Pathology/Anatomical Pathology Instrumentation, optical instrumentation, networking instrumentation and Laboratory Information Systems is preferred.
Must possess strong software skills and computer literacy.
Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.

Benefits

Comp & perks

Epredia recognizes that our talented employees are vital to our success.
Our team is dedicated, our work is rewarding – both personally and professionally.
We build an inclusive culture promoting diverse perspectives.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

field service supportinstallationrepairspreventative maintenanceinstrument qualificationstroubleshootingelectro-mechanical instrumentsreading schematicsinterpreting assembly drawingsanalyzing wiring diagrams

Soft Skills

customer relationship managementadministrative responsibilitiesreportingtrend analysissuggestions for improvementtraining

Certifications

Bachelor's Degree in Biomedical EngineeringBachelor's Degree in Mechanical EngineeringBachelor's Degree in Electrical Engineering