Product Owner – Embedded Accounting

Epos Now

Product Owner shaping onboarding journey for Epos Now's payment solutions. Collaborating across product, engineering, and design to improve customer experience and activation.

Posted 7/19/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the onboarding journey by defining product requirements, analyzing customer behavior, and utilizing data-driven insights to enhance user experiences. Proficient in stakeholder management and agile methodologies, with a strong focus on compliance and customer lifecycle products.

Highest-signal resume keywords

Product ManagementData AnalysisStakeholder ManagementAgile MethodologiesUser Experience (UX) Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Requirements DefinitionSQL AnalysisCustomer Journey MappingWriting PRDsUser StoriesSuccess MetricsBehavioral Funnel AnalysisOnboarding Experience ImprovementAutomation and OptimizationConversion Performance Monitoring

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication Skills

Tools & Technologies

MixpanelAmplitudeGA4LookerPower BITableau

Industry Keywords

FinTechSaaSCommerce PlatformsIdentity VerificationComplianceKYC Processes

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own the Onboarding Journey
Define and evolve the end-to-end onboarding experience
Improve activation, setup and conversion across onboarding flows
Balance customer experience, compliance requirements and business objectives
Champion the voice of the customer throughout the product lifecycle
Drive Product Discovery
Identify customer problems through research and data analysis
Conduct customer interviews and gather feedback from support and operational teams
Analyse behavioural funnels and user journeys to uncover opportunities
Validate solutions before development begins
Lead Product Delivery
Define product requirements, success metrics and priorities
Partner closely with engineering and design teams
Manage the product backlog and roadmap for onboarding initiatives
Align stakeholders and ensure successful delivery of product improvements
Use Data to Guide Decisions
Track key onboarding and activation metrics
Monitor customer behaviour and conversion performance
Build visibility around onboarding KPIs and business impact
Use insight to prioritise future investment
Improve and Innovate
Introduce best practices in onboarding, activation and customer experience
Explore opportunities to automate and optimise journeys through AI and intelligent workflows
Continuously improve experiences across payments, identity verification, hardware setup and platform configuration

Requirements

What you’ll need

3+ years' experience as a Product Owner, Product Manager or similar role
Strong analytical and problem-solving skills
Excellent stakeholder management and communication skills
Experience working in agile product environments
Ability to turn customer insight and data into clear product decisions
Experience owning onboarding, activation or customer lifecycle products
Exposure to payments, FinTech, SaaS or commerce platforms
Experience working with identity verification, compliance or KYC processes
Product analytics tools such as Mixpanel, Amplitude, GA4 or similar
Ability to work with data and perform basic to intermediate SQL analysis
Experience with BI tools such as Looker, Power BI or Tableau
Strong understanding of UX principles and customer journey mapping
Familiarity with APIs, integrations and platform products
Experience writing PRDs, user stories and success metrics
Comfortable prioritising work using frameworks such as RICE or MoSCoW

Benefits

Comp & perks

Health insurance
401(k)
Paid time off
Flexible work hours
Professional development opportunities