Correspondent Operations Manager
JMAC Lending
Job Level
Senior
About the role
- Manage and maintain servicing data, ensuring its accuracy and readiness for analysis and reporting.
- Develop, enhance, and distribute reports using Excel and PowerBI, focusing on portfolio performance and operational metrics.
- Coordinate transfers of loans for Mortgage Servicing Rights (MSR) sales, GNMA Early Buyouts, repurchase and scratch and dent transfers.
- Provide mortgage servicing reports, focusing on delinquency, default, loss mitigation, and loan boarding.
- Identify and resolve discrepancies in loan data to ensure accuracy and compliance.
- Support various loan servicing activities, including processing document requests, conducting loan audits, and managing compliance with escrow and insurance requirements.
- Assist with managing the Loan Servicing mailbox by processing and researching requests, including document requests related to BK, FC, and Lien Notices, as well as Payoff Requests.
- Perform Loan Level Review of short sale and Deed-in-Lieu progress for monthly buyout dates.
- Upload GNMA Pool information to subservicer.
- Additional responsibilities related to business needs.
Requirements
- High school diploma required
- 5+ years of mortgage servicing experience required
- Prior experience in post-closing, insuring, or loan delivery preferred
- Strong proficiency in Excel and PowerBI, including advanced formulas and data analysis
- Strong attention to detail and organizational skills to manage multiple tasks and deadlines
- Excellent problem-solving skills and the ability to collaborate effectively across teams
- Knowledge of home loans and residential mortgages such as conventional, VA, FHA, USDA, Non-QM loans, and loan products
