Sales Support Representative

ePlus Technology Solutions

Sales Support Representative generating new business while managing existing customers' orders at ePlus. Leading problem resolution and ensuring customer satisfaction through order management and communication.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $19 - $24 per hourWebsite

About the role

Key responsibilities & impact

Accurately place orders into the system from customer-issued PO’s
Follow-up on orders to ensure their successful delivery within customer expectations.
Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
Confirm that all invoicing activity is taking place in a timely and accurate manner
Take a proactive role with problem resolution at the customer and supplier levels
Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
Assist customers with Returns issues, order inquiries, and any other requests for information
Develop successful relationships with sales, vendors, and internal departments
Assist with quoting
Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
Use proper decorum in all communications with customers both internal and external

Requirements

What you’ll need

Bachelor’s degree preferred
1+ years of sales or customer service experience
Knowledge of computers/networking and the IT industry as a whole
Excellent communication/phone skills is a must
Ability to prioritize and multi task is a must
Must be a team player with a positive attitude
Knowledge of Microsoft office suite of products is a must

Benefits

Comp & perks

Full range of medical benefits
401(k) eligibility
Employee stock purchase program
Various paid time off benefits, such as vacation, sick time, and personal leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementinvoicingproblem resolutionquotingcustomer servicesales experiencecomputersnetworkingIT industry knowledge

Soft Skills

communication skillsphone skillsprioritizationmulti-taskingteam playerpositive attituderelationship building

Certifications

Bachelor’s degree