Provide ePlus’ clientele with Network, Security and Systems support
Maximize stability, availability, security and functionality within the production environment
Solve pressing business issues and drive positive change
Leverage technology to advance ePlus services
Provide performance improvement feedback
Perform network/systems support
Troubleshoot, isolate and diagnose common network/systems problems, either alone or as part of a team
Resolve and manage problems immediately
Work in a team environment 7x24x365
Provide systems support functions for client end systems
Follow-through until problems are resolved
Maintain current, high-level technical skills in your network field of expertise
Keep abreast of developments in computing technology
Responsible for working tickets and projects, as assigned
Comply with both internal and client processes and procedural changes

Requirements

College degree preferred, high school diploma required
1-2 years of networking experience
1-3 years Field Experience
1-3 years in a client-facing position
CCNA upon hire or within 6 months of employment
Experience/training on one or more of the following: Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
Understanding of two or more of the following routing protocols: IP, IPX, EIRGP, OSPF, RIP
Ability to perform basic protocol analysis using a LAN analyzer
Understanding of WAN, LAN, interfaces, protocols and topology
Knowledge of WAN and LAN Concepts
Excellent oral and written communications skills
Strong troubleshooting and performance tuning skills
Understanding of switching concepts-VLAN, ATM
Experience/training on one or more of the following: Router IOS-Cisco, Nortel, 3Com, Server NOS NetWare, NT, Unix, Hardware NIC, hard drive and controllers, WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM, Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum, DHCP/DNS

Benefits

Full range of medical benefits
401(k) eligibility
Employee stock purchase program
Various paid time off benefits such as vacation, sick time, and personal leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

networkingtroubleshootingperformance tuningprotocol analysisrouting protocolsWAN conceptsLAN conceptsswitching conceptsclient-facing experiencesystems support

Soft Skills

communication skillsteamworkproblem-solvingfeedback provisionadaptabilityattention to detailtime managementcustomer service

Certifications

CCNA