Episode Solutions

Implementation Specialist

• Conduct new/existing client full implementation project life cycle, including requirements, gathering operations workflow assessments and mapping, creation or project plans, managing resources, facilitating project execution, and closure.
• Develop, implement, and facilitate client onboarding and training sessions. Both virtual and in-person training cadences required.
• Create plans to drive, sustain, and increase the level of referrals to Deacon Health
• Provide optimization and/or operational support to existing customers in concert with the Clinical Operations, Revenue and Client Success teams addressing financial performance and compliance with the clinical model.
• Create/update client related process improvement documentation to be utilized across Deacon Health.
• Maintain and update a comprehensive client relation management list and key implementation events within the companies preferred CRM or equivalent tool.
• Maintain project documentation including project plans, meeting minutes, action items, issues lists, and status reports
• Establish strong relations and clear lines of communication with external customers and internal teams to provide excellent customer services and deliver successful project results.
• Demonstrate deep understanding and expertise on all Deacon Health services and model in speaking and presenting to potential and existing customers,
• Partner with the Product, Operations, IT, Client Success and other Deacon Health teams to ensure service levels and excellence are achieved and maintained for clients.
• Assist leadership with establishment and maintenance or corporate project management methodology, metrics, and other department procedures.

Full-stack Engineer

• The Sr Software Engineer should be a full stack engineer who designs and develops highly complex, enterprise-scale software applications and performs coding, debugging, testing, and troubleshooting throughout the application development process.
• This role takes ownership of the development and rollout for an entire product, or large project.
• The role collaborates with Product team, Data Analytics team, Information Security team and other stakeholders, to develop the software specified in user stories and other documentation and works closely to ensure that the technology solutions meet stakeholder needs.
• Participate in the design and implementation of software solutions that meet functional, conceptual, and logical design specifications.
• Participate in product and user experience design, creation of technical user stories, as well as joint application design and planning sessions as appropriate.
• Write tech specs and identify risks before starting major projects.
• Ensure that new software solutions are thoroughly secure and tested before releasing them.
• Create functional prototypes and participate in the feedback loop to ensure designs are in alignment with stakeholder needs.
• Monitor software version control and release management processes to ensure smooth source control merges and timely deployments to all essential environments.
• Develop technical documentation for software solutions and keep it updated.
• Define and adhere to design standards that produce maintainable code and reduce complexity.
• Perform code reviews and deployments, following set standards.
• Provide guidance and technical direction to junior staff to ensure that software solutions are designed and developed in accordance with specifications and industry’s best practices.
• Work with Principal Engineer and other architects to choose new technologies and promote culture/process.
• Other duties as assigned.

Implementation Specialist

Senior Software Engineer – Full-Stack