IT Help Desk Technician

Epiphany Dermatology

IT Help Desk Technician providing technical support at Epiphany Dermatology, improving access to patient care through exceptional service.

Posted 5/8/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the queue of the IT Help Desk ticketing system and provide prompt issue resolution.
Provide technical support to employees by diagnosing and troubleshooting hardware, software, and network issues.
User account management, including password resets and access provisioning.
Procure and issue hardware as directed by IT leadership and according to procedures.
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Escalate unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Identify and suggest possible improvements on procedures.

Requirements

What you’ll need

Associate's degree in Information Technology or related field, or equivalent experience.
Proven experience in a help desk or technical support role.
Proficiency in Windows environments, Google Workspace, Ring Central.
Experience with multi-site and remote support.
Creative troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer-oriented and cool-tempered.
Experience in a healthcare setting is a plus.
Certifications such as CompTIA A+, Network+, or Microsoft certifications.

Benefits

Comp & perks

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees.
In addition, we have great vision, dental, and supplemental insurance options.
We also offer 401k with company matching, employee discounts, HSA and FSA, tuition assistance, certification reimbursement, and more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinguser account managementhardware supportsoftware supportnetwork supportremote supportdiagnostic techniquesissue resolutionticketing system managementprocurement

Soft Skills

communicationinterpersonal skillsproblem-solvingcreativityindependenceteamworkcustomer-orientedcool-tempered

Certifications

CompTIA A+Network+Microsoft certifications