Vice President of Customer Success
Epikast
full-time
Posted on:
Location Type: Hybrid
Location: Brooklyn • New York • United States
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Salary
💰 $220,000 - $275,000 per year
Job Level
About the role
- Establish, lead, and grow relationships with top biopharma/healthcare clients
- Drive retention, satisfaction, and expansion
- Build and scale our Customer Success function (e.g., processes, KPIs, and playbooks) and team
- Partner closely with Operations team to ensure delivery
- Serve as a key member of the leadership team shaping company growth
Requirements
- 10+ years of experience in customer success, account management, or client services
- Significant experience in biopharma, life sciences services, or healthcare consulting
- Executive presence and ability to engage C-suite stakeholders
- Proven track record of managing enterprise client relationships
- Experience scaling teams and processes in a growing organization
- Strong commercial acumen with experience supporting revenue growth
Benefits
- Competitive compensation package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershiprelationship buildingclient engagementteam scalingcommercial acumencustomer retentioncustomer satisfactionprocess developmentKPI managementstakeholder management