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Account Manager
Epika Fleet ServicesAccount Manager coordinating mobile equipment service schedules, parts, customer updates, and billing for construction and industrial fleets. Supporting technicians and department managers at M.E.S.O.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills essential for managing service coordination and customer interactions. Proficient in maintaining accurate documentation and billing processes within the equipment or fleet service industry.
Highest-signal resume keywords
Service CoordinationCustomer SupportOrganizational SkillsCommunication SkillsDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SchedulingBillingDocumentationParts ProcessingInvoice Preparation
Soft Skills
Customer-FocusedCollaborativeProfessional
Tools & Technologies
Customer Database
Industry Keywords
Equipment ServiceTrucking IndustryFleet Service
About the role
Key responsibilities & impact- Manage and coordinate daily schedules for mobile service technicians
- Process parts requests and ensure technicians have the necessary materials
- Provide customers with updates on timelines, lead-times, and service expectations
- Update customer databases with current information and service details
- Serve as the communication link between customers, technicians, and department managers
- Provide accurate maintenance contract billing information
- Prepare service invoices
Requirements
What you’ll need- Strong organizational skills with the ability to balance multiple priorities
- Excellent communication skills — clear, professional, and customer-focused
- Experience in service coordination, dispatch, or customer support within the equipment, trucking, or fleet service industry (preferred)
- Ability to work collaboratively in a fast-moving environment
- Detail-oriented mindset with a commitment to accuracy in scheduling, billing, and documentation
Benefits
Comp & perks- Health, Dental, Vision & Life Insurance
- 401K Retirement Plan & Matching
- Health Savings Account
- Paid Time Off