Sales and Service Coordinator
Epika Fleet Services
full-time
Posted on:
Location Type: Office
Location: Lithonia • United States
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Salary
💰 $20 - $23 per hour
About the role
- Answer inbound calls and emails from fleet customers and prospects; route service requests to the appropriate shop or mobile team
- Create and manage work orders, estimates, and customer records in Fullbay (our shop management system)
- Communicate repair status updates to customers via phone and email with professionalism and urgency
- Support outside sales executives by preparing customer proposals, pricing sheets, and account documentation
- Coordinate scheduling between customers, service advisors, and technicians to minimize fleet downtime
- Follow up on open estimates, pending approvals, and outstanding invoices
- Maintain organized records of customer interactions, service history, and sales pipeline activity
- Assist with onboarding new customer accounts, including gathering fleet information and setting up preferred vendor agreements
- Learn the fundamentals of commercial truck and trailer repair services, parts, and pricing to speak confidently with customers
- Contribute to a positive team culture by communicating openly and supporting colleagues across departments
Requirements
- Strong written and verbal communication skills — you will be emailing and speaking with fleet managers, drivers, and operations directors daily
- Excellent email and computer proficiency — comfortable with Outlook, Excel, CRM/shop management systems, and learning new software quickly
- Professional phone and email etiquette — you represent the company in every interaction
- Organizational skills and attention to detail — ability to manage multiple service requests, follow-ups, and customer accounts simultaneously
- Self-starter mentality — someone who takes initiative, asks questions, and does not wait to be told what to do
- Positive attitude and coachability — willingness to learn a new industry and accept feedback to grow
- High school diploma or equivalent required; associate or bachelor’s degree is a plus but not required
- Prior experience in customer service, sales support, dispatching, or administrative coordination is preferred but not mandatory.
Benefits
- Competitive base pay with opportunity for more
- Health, dental, and vision insurance
- Paid time off and holidays
- Hands-on training in commercial fleet services and shop management systems
- A clear, defined career path with real advancement opportunities
- A supportive, team-oriented work environment recognized as a Top Workplace in Metro Atlanta
- The chance to break into a $50B+ industry with long-term career stability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
work order managementcustomer record managementservice request routingproposal preparationpricing sheet creationinvoice follow-upfleet information gatheringvendor agreement setupcommercial truck repair knowledgetrailer repair knowledge
Soft Skills
written communicationverbal communicationorganizational skillsattention to detailself-starter mentalitypositive attitudecoachabilityprofessionalismteam collaborationcustomer service orientation
Certifications
high school diplomaassociate degreebachelor's degree