Manager

• Provide day-to-day oversight of operations, mobile service, and regional field teams.
• Ensure productivity, quality, and efficiency align with company standards and customer expectations.
• Drive execution of KPIs including uptime, PM compliance, repair quality, and turnaround times.
• Ensure proper staffing levels and workforce planning for all regional operations.
• Oversee parts availability, inventory practices, and vendor relationships.
• Maintain proactive communication with key customer accounts.
• Resolve escalated customer concerns and ensure high satisfaction levels.
• Partner with sales and account managers to support customer retention and growth.
• Lead, coach, and develop Regional Managers and Technicians.
• Support hires, onboarding, performance reviews, and corrective action when necessary.
• Foster a culture of safety, accountability, teamwork, and continuous improvement.
• Own P&L performance for the regional operations.
• Monitor financial metrics including labor cost, parts utilization, revenue targets, and margins.
• Identify operational gaps and implement cost-control and process-improvement measures.
• Support pricing, quoting, and business development efforts within the region.
• Ensure compliance with OSHA, DOT, EPA, and internal safety protocols.
• Conduct safety meetings, audits, and corrective action plans when required.
• Maintain clean, organized, and compliant facilities and service vehicles.

Fleet Manager, Southeast Region

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