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Customer Success Manager
Epidemic SoundCustomer Success Manager at Epidemic Sound driving product adoption and client relationships. Focusing on high-growth fitness clients and collaborating across teams.
About the role
Key responsibilities & impact- Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across global fitness organizations.
- Identify, drive, and close new upsell and expansion business opportunities to consultatively scale accounts over time.
- Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for fitness accounts flagged with churn risk.
- Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem.
- Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.
Requirements
What you’ll need- 4+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS, fitness, or media industries.
- Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
- Demonstrated ability to navigate consultative sales, negotiation conversations, and complex account issues confidently with multi-layered decision-makers.
- Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk.
- Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight.
Benefits
Comp & perks- Equal opportunity employer
- Diversity and inclusion value
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B salescustomer successaccount managementupsellingnegotiationchurn risk mitigationconsultative salesdata analysis
Soft Skills
relationship buildingcross-functional collaborationproblem-solvingcommunicationadaptabilitystrategic thinking