Senior Customer Success Manager

Epidemic Sound

Senior Customer Success Manager engaging with B2B clients to drive enterprise growth. Join a tech leader with a startup mentality in the heart of the media and entertainment industry.

Posted 4/12/2026full-timeLos Angeles • California • 🇺🇸 United StatesSenior💰 $114,500 - $149,000 per yearWebsite

About the role

Key responsibilities & impact

Proactively manage the customer lifecycle for strategic enterprise clients to drive adoption, engagement, and measurable success plans.
Identify and close new expansion opportunities within your existing portfolio to significantly scale our B2B business.
Lead strategic business reviews and renewal negotiations with C-level executives to ensure alignment of objectives and minimize churn.
Act as a thought leader and mentor within the Customer Success team, bringing fresh ideas for process improvements and adoption strategies.
Collaborate cross-functionally to share customer feedback and ensure our ecosystem is fully utilized to deliver an exceptional experience.

Requirements

What you’ll need

6+ years of relevant Sales or Customer Success experience, preferably within the tech or SaaS industry.
Proven track record of consistently meeting or exceeding retention and growth targets in B2B enterprise roles.
Demonstrated ability to navigate complex negotiations and build trusted relationships with senior decision-makers and C-level stakeholders.
The ability to work effectively as a proactive self-starter in a fast-paced, ambiguous environment.
Experience working with Salesforce or Customer Success platforms such as Planhat or similar.
Experience with the music industry or music licensing, or experience within creative industries such as gaming, advertising, or digital publishing.

Benefits

Comp & perks

Offers Equity
Offers Commission

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesCustomer SuccessB2BRetentionGrowth targetsNegotiationRelationship building

Soft Skills

ProactiveSelf-starterLeadershipMentoringCollaborationCommunication