Senior Customer Success Manager
Epidemic Sound
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • United States
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Salary
💰 $114,500 - $149,000 per year
Job Level
About the role
- Proactively manage the customer lifecycle for strategic enterprise clients to drive adoption, engagement, and measurable success plans.
- Identify and close new expansion opportunities within your existing portfolio to significantly scale our B2B business.
- Lead strategic business reviews and renewal negotiations with C-level executives to ensure alignment of objectives and minimize churn.
- Act as a thought leader and mentor within the Customer Success team, bringing fresh ideas for process improvements and adoption strategies.
- Collaborate cross-functionally to share customer feedback and ensure our ecosystem is fully utilized to deliver an exceptional experience.
Requirements
- 6+ years of relevant Sales or Customer Success experience, preferably within the tech or SaaS industry.
- Proven track record of consistently meeting or exceeding retention and growth targets in B2B enterprise roles.
- Demonstrated ability to navigate complex negotiations and build trusted relationships with senior decision-makers and C-level stakeholders.
- The ability to work effectively as a proactive self-starter in a fast-paced, ambiguous environment.
- Experience working with Salesforce or Customer Success platforms such as Planhat or similar.
- Experience with the music industry or music licensing, or experience within creative industries such as gaming, advertising, or digital publishing.
Benefits
- Offers Equity
- Offers Commission
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesCustomer SuccessB2BRetentionGrowth targetsNegotiationRelationship building
Soft Skills
ProactiveSelf-starterLeadershipMentoringCollaborationCommunication