Customer Support Account Manager

Epicor

Customer Support & Account Manager managing enterprise customers across various product line teams for Epicor. Responsible for customer satisfaction, growth, and renewal risks in the assigned portfolio.

Posted 5/22/2026full-timeMinneapolis • Minnesota, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSeniorLead💰 $94,000 - $151,000 per yearWebsite

About the role

Key responsibilities & impact

Manage enterprise customers across Product Line teams, focusing on their business needs, projects, and code delivery to ensure success.
Serve as the customer’s advocate, ensuring high-priority issues and business needs are communicated to and addressed by the proper internal teams.
Anticipate customer requirements and possible challenges, focusing on customer success within the assigned portfolio.
Develop success plans for customers that outline critical success factors, metrics, potential issues, and recommendations.
Conduct regularly scheduled customer check-ins and own the resolution of escalated customer issues and support cases.
Monitor and facilitate customer adoption of product solution features and functionality.
Build, maintain, and execute account plans for each assigned account, coordinating internal domain experts for delivery.
Recommends specific solutions to achieve a customer's desired results.

Requirements

What you’ll need

8+ years of applicable experience and demonstrated success/knowledge.
4+ years of specialized/industry experience.
Bachelor’s degree (or equivalent experience).
Ability to build strong internal and external relationships.
Customer-centric skills.
Exceptional listening skills and excellent verbal and written communication skills.
Ability to work independently and collaborate effectively across functions.
Ability to learn and apply strong product knowledge.

Benefits

Comp & perks

Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-centric skillsexceptional listening skillsexcellent verbal communication skillsexcellent written communication skillsability to build strong relationshipsability to work independentlycollaboration skillsability to learn product knowledge

Certifications

Bachelor’s degree