Senior Product Designer – Content Strategy

Epicor

Senior Content Designer defining content standards and voice for Epicor's B2B software products. Collaborating with UX, product strategy, and engineering to enhance user experience through language.

Posted 5/14/2026full-timeBracknell • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Define and maintain content standards across Epicor's product portfolio: UI copy, microcopy, in-app messaging, error states, empty states, onboarding flows, tooltips, and contextual help.
Own the product voice and terminology framework.
Ensure consistency across product lines and across human-authored and AI-generated content.
Design content for AI-driven experiences: agent responses, conversational interfaces, system-generated summaries, smart suggestions, and autonomous workflow notifications.
Partner with Product Designers, Product Managers, and Engineers as an embedded member of product teams, contributing content strategy from problem framing through shipped outcomes.
Lead content audits and information architecture improvements that reduce cognitive load, eliminate jargon, and make complex enterprise workflows legible to operators.
Create and maintain content guidelines, pattern libraries, and writing documentation that the broader design and product org can use independently.
Advocate for plain language and clarity in a domain where technical jargon and legacy terminology are deeply entrenched.
Mentor other designers on content thinking: helping them write better UI copy, structure better flows, and consider the language layer as a design material.

Requirements

What you’ll need

5–8 years of experience in content design, UX writing, or content strategy, with shipped work in enterprise software, B2B SaaS, or complex workflow-driven applications.
A portfolio that demonstrates your ability to make complex things clear.
Strong understanding of how content and interaction design work together.
Experience defining voice, tone, and terminology standards for a product or product portfolio.
Ability to write for multiple contexts: UI microcopy, long-form guidance, error messages, onboarding sequences, and system-generated content.
Active AI fluency in your content practice.
Clear communication and collaboration skills.

Benefits

Comp & perks

Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content designUX writingcontent strategyvoice and tone standardsUI microcopyerror messagesonboarding sequencessystem-generated contentinformation architectureAI fluency

Soft Skills

clear communicationcollaborationmentoringcontent thinkingproblem framing