Epicor

Strategic Partner Manager – Automotive Aftermarket

Epicor

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $94,000 - $151,000 per year

Job Level

SeniorLead

Tech Stack

ERP

About the role

  • Develop and maintain strong relationship with major accounts exceeding $5M in ARR.
  • Identify white space (revenue growth opportunities) and work with sales as needed to execute new opportunities.
  • Managing the renewal process, negotiating contract terms, and ensuring a seamless renewal experience.
  • Manage projects to ensure timely and successful delivery of solutions being provided by Epicor.
  • Develop key goals and metrics for each account, measure, and report on them monthly or quarterly.
  • Define and implement programs that support defined objectives.
  • Assist with high severity requests or issue escalation as needed.
  • Manage contracts, billing, rebates (if applicable) – provide Epicor management time to respond to contract renewals and price change options.
  • Providing regular business reviews and strategic recommendations to ensure customers achieve their business objectives.
  • Hold at a minimum quarterly meeting with each account.
  • Work with customers to ensure Epicor products are being utilized effectively and efficiently.
  • Support implements an annual operating plan process.
  • Attend on-site customer events to strengthen our business relationship, generate leads, and/or create new sales opportunities.

Requirements

  • Ability to work with internal and external stakeholders in a distributed environment.
  • Proven ability to build and maintain relationships with key stakeholders at all levels of an organization.
  • Exceptional interpersonal, communication (written and verbal), and presentation skills.
  • High energy, positive attitude, and a strong work ethic.
  • Excellent organizational and project management skills.
  • Passion for the technology industry.
  • Excellent time management and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Analytical thinker with a problem-solving mindset and attention to detail.
  • Willingness to travel as needed for customer meetings and events.
  • 7+ years applicable experience and demonstrated success/knowledge in the Automotive Aftermarket is required.
  • 5+ years of specialized/industry experience in the ERP/SaaS space is preferred.
  • Bachelor’s degree (or equivalent experience).
Benefits
  • Comprehensive health and wellness benefits designed to support your overall well-being.
  • Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
  • Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
  • Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
  • Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
  • Comprehensive support for international relocations and permanent residency processes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcontract negotiationaccount managementmetrics developmentrenewal process managementrevenue growth identificationbusiness review preparationstrategic recommendation developmentoperating plan supportissue escalation management
Soft skills
interpersonal skillscommunication skillspresentation skillsorganizational skillstime managementanalytical thinkingproblem-solving mindsetcollaborative workindependent workpositive attitude
Certifications
Bachelor's degree