Account Manager

• Develop and maintain strong relationship with major accounts exceeding $5M in ARR.
• Identify white space (revenue growth opportunities) and work with sales as needed to execute new opportunities.
• Managing the renewal process, negotiating contract terms, and ensuring a seamless renewal experience.
• Manage projects to ensure timely and successful delivery of solutions being provided by Epicor.
• Develop key goals and metrics for each account, measure, and report on them monthly or quarterly.
• Define and implement programs that support defined objectives.
• Assist with high severity requests or issue escalation as needed.
• Manage contracts, billing, rebates (if applicable) – provide Epicor management time to respond to contract renewals and price change options Providing regular business reviews and strategic recommendations to ensure customers achieve their business objectives.
• Hold at a minimum quarterly meeting with each account
• Work with customers to ensure Epicor products are being utilized effectively and efficiently.
• Support implements an annual operating plan process.
• Attend on-site customer events to strengthen our business relationship, generate leads, and/or create new sales opportunities.

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