Senior Director, PBM Implementation and Transformation

EPIC Insurance Brokers & Consultants

Senior Director leading PBM implementation delivery and transformation for EPIC Brokers, a nationwide insurance brokerage. Governing complex healthcare client projects, resources, vendors, and operational performance.

Posted 8/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $190,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large-scale client implementations, operational process improvement, and governance frameworks within healthcare and pharmacy benefit management. Proven ability to manage cross-functional teams, develop performance management frameworks, and enhance client relationships through effective communication.

Highest-signal resume keywords

Implementation LeadershipOperational Process ImprovementClient Relationship ManagementResource PlanningProject Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation MethodologiesProject ManagementPerformance ManagementCapacity ManagementRisk ManagementQuality StandardsStatus ReportingDecision TrackingIssue ResolutionAnalytical Skills

Soft Skills

LeadershipTeam DevelopmentExecutive CommunicationProblem-SolvingRelationship Building

Tools & Technologies

DashboardsProject ScorecardsMilestone Tracking ToolsSLA ReportingBest Practices

Industry Keywords

HealthcarePharmacy Benefit ManagementManaged CareConsultingOperations

About the role

Key responsibilities & impact

Lead the planning, execution, and successful delivery of all client implementation engagements
Establish implementation governance frameworks, including status reporting, risk management, issue resolution, decision tracking, and escalation processes
Ensure implementation activities are completed on time, within scope, and consistent with client requirements and organizational standards
Provide leadership oversight and performance monitoring for implementation managers, project managers, business analysts, and implementation consultants
Monitor implementation health across the portfolio and proactively address risks, resource constraints, and delivery challenges
Ensure implementation deliverables meet quality standards and contractual obligations
Serve as the primary operational leader for client implementations and build relationships with client stakeholders
Lead implementation steering committees, status reviews, and operational governance meetings
Advise clients on implementation readiness, operational impacts, testing strategies, and deployment planning
Develop and improve implementation methodologies, playbooks, tools, templates, and best practices
Standardize processes and establish metrics and dashboards for quality, efficiency, client satisfaction, resource utilization, and project performance
Lead resource forecasting, staffing assignments, workload balancing, and capacity planning
Partner with Sales, Consulting, Product, Operations, Clinical, Technology, and external stakeholders
Develop dashboards, project scorecards, milestone tracking tools, SLA reporting, and executive summaries
Monitor portfolio performance and provide actionable analysis and recommendations
Lead, mentor, and develop the implementation organization; support recruitment, onboarding, professional development, performance reviews, and career planning
Coordinate implementation activities with PBMs, technology vendors, implementation partners, and other third-party organizations
Manage external dependencies, partner performance, issue resolution, and escalations

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, Information Technology, Project Management, or related field required
Master's degree preferred
10+ years of implementation, operations, consulting, or project leadership experience
5+ years of leadership experience managing implementation, project management, consulting, or operational teams
Demonstrated success leading large-scale client implementations in healthcare, pharmacy benefit management, managed care, consulting, or related industries
Experience managing complex cross-functional projects involving multiple stakeholders
Strong background in operational process improvement, governance, and service delivery management
Deep understanding of PBM implementation methodologies, project governance, and operational delivery models
Strong leadership and team development capabilities
Excellent executive communication and client relationship management skills
Experience with resource planning, capacity management, and workforce forecasting
Strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Experience building and improving operational processes and performance management frameworks
Knowledge of healthcare, pharmacy benefits, managed care, or consulting operations preferred

Benefits

Comp & perks

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Employee referral bonus program of $1,500 per hired referral
Employee recognition programs and additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Mentorship Program
Tuition Reimbursement Program
Leadership Development
Pet Insurance
Identity Theft & Fraud Protection Coverage
Legal Planning
Family Planning
Menopause & Midlife Support
401(k) matching
Medical insurance
Dental insurance
Vision insurance
Wellness and employee assistance programs
50/50 Work Culture supporting collaboration, teamwork, and an inclusive work environment
EPIC Gives Back charitable efforts, including Donation Connection, Employee Assistance Fund, and People First Foundation