Senior Claims Specialist – Worker's Compensation

EPIC Insurance Brokers & Consultants

Senior Claims Specialist managing the full lifecycle of Workers’ Compensation claims at EPIC Brokers. Focused on analysis, client relations, and driving efficient claim outcomes.

Posted 6/24/2026full-timeCarmel • 🇺🇸 United StatesSenior💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

The Senior Claims Specialist manages the full lifecycle of Workers’ Compensation claims, delivering thorough investigation and analysis while developing trusted relationships with clients and stakeholders to drive efficient, high-quality claim outcomes.
Generally works independently, handling the most complex matters, and has settlement and draft authority of up to designated amount based on experience.
Conducts complete investigation of losses through any appropriate techniques including interviews, recorded statements, documentation/data gathering and securing/preserving evidence.
Evaluates liability and damages; identifies subrogation/salvage opportunities or suspicious claims.
Prepares timely, concise reports as required.
Promptly establishes and maintains accurate reserves.
Verifies, analyzes and correctly applies coverage.
Develops strategy and negotiates claims to a timely conclusion, properly applying company and department policies and procedures.
Decides on conclusion of loss (e.g. pay, deny compromise) based upon analysis of the facts, liability, and statutory/case law.
Determines need for and provides direction to defense counsel, independent adjusters or other technical experts, and monitors and controls their costs.
Attends hearings, pre-trial settlement, conferences, trials, etc., as required.
Keeps agents, insurers, Agency OPS and Corporate Claims advised of file status and other matters as required.
Frequently involved in meetings or visits to agents, insurers, prospects, clients etc. and in Large Account matters.

Requirements

What you’ll need

Proficiency in Microsoft Office (Excel, Word) and systems navigation
Ability to travel as needed for client meetings and team collaboration
Self-motivated and adaptable, with strong independent work habits
Effective interviewing, analytical, and problem-solving skills
Strong communication, time management, and organizational abilities
Ability to manage conflict and navigate challenging claim situations

Benefits

Comp & perks

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

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Hard Skills & Tools

Workers’ Compensation claims managementinvestigation techniquesliability evaluationdamages assessmentsubrogation identificationreport preparationcoverage applicationclaims negotiationstatutory law analysiscost monitoring

Soft Skills

independent workself-motivationadaptabilityinterviewing skillsanalytical skillsproblem-solving skillscommunication skillstime managementorganizational abilitiesconflict management