Product Operations Coordinator

EPIC Insurance Brokers & Consultants

Product Operations Coordinator supporting cross-functional initiatives in drug management at EPIC Brokers. Ensuring operational tools and systems for data lifecycle initiatives.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

AzureSQL

About the role

Key responsibilities & impact

Coordinate cross-functional initiatives across product applications, data flows, and lifecycle activities
Track milestones, dependencies, risks, and deliverables
Support standardized product and data lifecycle processes from intake through delivery and retirement
Facilitate alignment across Product, IT, Data, and Compliance stakeholders
Partner with product teams (consultants, developers, analysts, PMs) to ensure accurate and timely data implementation
Work directly with clients to gather data requirements and secure approval on configurations
Collaborate with vendors to obtain:
Data file layouts
Test files
Claims files
Provide internal and external status updates and implementation reports
Administer Azure DevOps (projects, boards, workflows, and work items)
Maintain consistent tool configurations for tracking and reporting
Manage user access, permissions, and security groups in collaboration with IT
Ensure lifecycle data (status, ownership, dependencies, outcomes) is accurate and up-to-date
Track product changes, enhancements, and data dependencies
Ensure tools reflect governance standards and lifecycle requirements
Partner with Product and Data teams to align tool usage with compliance and audit expectations
Maintain documentation for lifecycle workflows, standards, and tool administration
Enforce naming conventions, templates, and operational best practices
Support audits, reporting, and leadership insights related to product and data operations

Requirements

What you’ll need

Experience in project coordination, product operations, PMO, or data operations
Hands-on experience with work management tools (e.g., Azure DevOps, Smartsheet)
Strong organizational skills with the ability to manage multiple priorities
Experience working in client-facing environments
Strong understanding of pharmacy claims data structures and file layouts
Excellent written and verbal communication skills
Experience with analytics/reporting tools:
SQL
Power BI
Similar data visualization/query tools
Strong problem-solving and troubleshooting abilities
Ability to analyze complex technical and operational issues
Bachelor’s degree in:
Analytics / Informatics
Business
Economics
Mathematics
Statistics
Finance
Or equivalent relevant work experience

Benefits

Comp & perks

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Quarterly employee recognition program for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

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Hard Skills & Tools

project coordinationproduct operationsdata operationsSQLPower BIdata visualizationanalyticsreportingproblem-solvingtroubleshooting

Soft Skills

organizational skillscommunication skillsclient-facing experienceability to manage multiple prioritiesanalytical skills