EPIC Insurance Brokers & Consultants

Claims Specialist – Auto & General Liability

EPIC Insurance Brokers & Consultants

full-time

Posted on:

Location Type: Hybrid

Location: Carmel • United States

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Salary

💰 $50,000 - $65,000 per year

About the role

  • The Claims Specialist handles a caseload of approximately 130 auto and general liability claims for primarily public-sector clients.
  • The position requires establishing facts of loss, coverage analysis, investigation, liability/negligence determination, damage assessment, settlement negotiations, identifying potential fraud, and appropriate use of authorized vendors.
  • The Claims Specialist must also complete timely and appropriate reserve analysis.
  • All file handling must be within state statutes, client claims handling guidelines and JWF Best Practices.
  • Contact appropriate parties and providers to determine liability, compensability, negligence, and subrogation potential.
  • Contact appropriate parties to obtain any needed information, and explain coverage as appropriate.
  • Verify facts of loss and pertinent claims facts such as employment, wages, or damages and establish disability with treating physicians as appropriate.
  • Identify claims with no negligence to deny liability.
  • Identify cases for settlement. Evaluate claims and request authority and negotiate settlement.
  • Recognize and report potential fraud cases.
  • Establish ultimate reserves (anticipated cost to bring file to close based on known facts) as soon as practical and monitor to adjust at the time of any exposure changing event.
  • Document plan of action in the claim system and set appropriate diaries.
  • Maintain a regular diary and follow up as required.

Requirements

  • At least 5+ years of experience handling auto property and/or general liability claims. TPA and/or public sector claims experience is nice to have but not required.
  • Candidates with professional communication skills – both written and verbal. Ideal candidates can successfully pivot between providing detailed and accurate written communication, as well as picking up the phone and having a detailed verbal conversation.
  • High attention to detail, and the ability to learn and adhere to instructions that vary client by client.
  • Strong relationship-building skills and the ability to be flexible and build trust with clients.
  • Positive and outgoing disposition, eager to work as a team but also functions well working independently.
  • High School Diploma or GED required. Bachelor's degree from an accredited college or university preferred.
  • Must possess required jurisdictional licensing. (Or be willing, as a condition of employment, to obtain one within 30 days of start date).
Benefits
  • Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
  • Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
  • Generous employee referral bonus program of $1,500 per hired referral
  • Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
  • Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
  • Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
  • Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
  • Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
  • 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
  • EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
  • We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims handlingcoverage analysisinvestigationliability determinationdamage assessmentsettlement negotiationsfraud identificationreserve analysisdocumentationsubrogation
Soft Skills
professional communicationattention to detailrelationship-buildingflexibilitytrust-buildingteamworkindependencepositive dispositionverbal communicationwritten communication
Certifications
jurisdictional licensingHigh School DiplomaGEDBachelor's degree