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Operations Coordinator
EPIC Health Partners, LLCOperations Coordinator supporting community-based behavioral health programs in Danville, Virginia. Ensuring smooth operations and compliance with regulatory standards while coordinating staff and workflows.
About the role
Key responsibilities & impact- Coordinate daily operations and workflow across community-based programs
- Support caseload assignments, staff scheduling, and service coordination
- Manage and track service authorizations, including start/end dates and renewal timelines to avoid service gaps
- Monitor incoming referrals, assist with intake processes, and ensure timely assignment and follow-up
- Review documentation for accuracy, completeness, and compliance with regulatory standards (DBHDS, Medicaid, HIPAA)
- Maintain tracking systems for assessments, renewals, and required documentation deadlines
- Serve as a point of contact for staff requiring operational or administrative support
- Facilitate communication between field staff, case management teams, and leadership to maintain consistency and efficiency
- Participate in team meetings and support coordination of care and service transitions
- Assist with onboarding, training, and ongoing support for new and existing team members
- Maintain organized digital records and generate reports on caseload activity and compliance metrics
- Identify opportunities to improve workflow efficiency and program performance
Requirements
What you’ll need- Registered as a QMHP, QMHP-T with the VA Board of Counseling
- Valid driver’s license and reliable transportation
- Experience in community-based behavioral health services
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills
- Knowledge of DBHDS, Medicaid/DMAS, and HIPAA requirements related to documentation and service delivery
- Proficiency with Electronic Health Records (EHR) systems and Microsoft Office
- Ability to maintain professionalism, confidentiality, and sound judgment
- Ability to work independently while collaborating effectively with teams
Benefits
Comp & perks- Health, dental, and vision insurance
- Paid time off
- Retirement plan options
- Ongoing training and professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service coordinationcaseload managementdocumentation reviewworkflow efficiencyreport generationintake processestracking systemscompliance metricsonboardingtraining
Soft Skills
organizational skillscommunication skillsability to manage multiple prioritiesprofessionalismconfidentialitysound judgmentindependencecollaborationfacilitationsupport
Certifications
QMHPQMHP-Tvalid driver's license