SaaS Consultant

Epic AI GmbH

SaaS Consultant at Epic AI guiding customers with the ChatCaptain platform implementation. Collaborating with clients for continuous platform optimization and feedback collection.

Posted 7/1/2026full-timeFlensburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and process optimization for chat and voicebot platforms, with strong communication skills in both German and English. Proficient in working with APIs and integrations, and experienced in the B2B and SaaS environments.

Highest-signal resume keywords

Customer SupportProcess OptimizationAPI IntegrationB2B ExperienceSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ModelingAPI IntegrationChatbot DevelopmentVoicebot DevelopmentCustomer Feedback Analysis

Soft Skills

Excellent CommunicationProblem SolvingTeam Collaboration

Tools & Technologies

ChatCaptainProcess Modeling Tools

Industry Keywords

B2BSaaSCustomer-Facing Roles

About the role

Key responsibilities & impact

You support and guide our customers through a successful launch of our chat and voicebot platform, ChatCaptain.
You act as a sparring partner for our customers and independently set up processes for them.
You monitor customers and their use of our platform and provide ongoing support.
You collect customer requests and feedback and drive the optimization of our platform.

Requirements

What you’ll need

You are an excellent communicator and experienced in customer-facing roles.
Ideally you have experience in the B2B and/or SaaS space.
You have experience with process modeling tools.
You have an IT background and are experienced working with APIs and integrations.
You have a quick grasp and enjoy solving challenging problems.
You enjoy working in a team.
You have good German and English skills.

Benefits

Comp & perks

Flexible working hours and the option for partial remote work.
Partially subsidized EGYM Wellpass for fitness and recovery.
A fully equipped, modern workstation in our Flensburg office, including a MacBook and high-quality equipment.
A varied workday with projects from a wide range of industries.
A dynamic, harmonious and motivated team with flat hierarchies and a startup spirit.