Process Excellence Manager

EPI Company

Product Operations Manager improving operating models, governance and reporting for Wero, Europe’s digital payments wallet. Driving cross-functional execution across Product, Engineering and Design in a remote-first fintech.

Posted 8/5/2026full-timeRemote • 🇧🇪 BelgiumMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and improving operating models and governance frameworks within technology-driven organizations, with a strong focus on KPI definition, operational reporting, and cross-functional collaboration. Proficient in building knowledge management systems and utilizing data analysis tools to drive strategic decision-making.

Highest-signal resume keywords

Operating Model DesignKPI Definition and ReportingKnowledge Management SystemsCross-Functional Initiative LeadershipExperience in Fintech or Regulated Industries

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Process ImprovementData AnalysisAgile Delivery MethodologiesSoftware Development Lifecycle (SDLC)Program ManagementBusiness OperationsStrategic PlanningDocumentation FrameworksInfluencing Senior StakeholdersAnalytical Mindset

Soft Skills

CollaborationCommunicationAdaptability in Multicultural Environments

Tools & Technologies

ConfluenceJiraMiroMicrosoft 365LookerPower BISQLKPI DashboardsProduct Analytics

Industry Keywords

FintechPaymentsBankingRegulated Industries

Tech Stack

Tools & technologies

SDLCSQL

About the role

Key responsibilities & impact

Design, implement and continuously improve the operating model for Product, Engineering and Design
Define and optimise planning, governance, Software Development Lifecycle (SDLC) and cross-functional processes
Identify organisational bottlenecks and lead continuous improvement initiatives
Establish and maintain an operational KPI framework
Build dashboards, reporting and operational insights for data-driven leadership decisions
Create a scalable knowledge management framework, including Confluence governance, documentation standards, playbooks and templates
Support strategic planning, executive communication and cross-functional initiatives for the CPTO and PEX leadership team
Drive organisational alignment and execution across multiple teams as EPI scales Wero across Europe
Collaborate with Product Directors, Engineering Managers, Designers and senior stakeholders across EPI

Requirements

What you’ll need

Demonstrated experience designing and improving operating models, governance frameworks and organisational processes in Product, Engineering or Technology organisations
Strong analytical mindset with experience defining KPIs, operational reporting and translating data into actionable recommendations
Proven ability to influence senior stakeholders and drive cross-functional initiatives without direct authority
Experience building and maintaining knowledge management systems, documentation frameworks and Confluence governance
Experience working in fintech, payments, banking or other highly regulated industries
5+ years of professional experience in Product Operations, Program Management, Business Operations, Strategy & Operations, PMO or a similar operational excellence role within a technology-driven organisation
Bachelor's or Master's degree in Business, Engineering, Information Systems, Computer Science or a related field
Fluent in English (CEFR C1 or C2)
Ability to thrive in a remote-first, multicultural environment
Experience with Confluence, Jira, Miro, Microsoft 365, reporting platforms such as Looker or Power BI, SQL and data analysis tools, product analytics and KPI dashboards, Agile delivery methodologies, and SDLC frameworks

Benefits

Comp & perks

Remote-first culture with quarterly and annual all-staff in-person meetups
Possibility to work from another EU country for up to 3 months per year
Competitive compensation package
Performance-based bonus
Thoughtfully designed, high-quality benefits program
Learning & development budget: €5,000 training budget per year
Opportunity to be part of a multicultural European company