ePayPolicy

Risk Analyst

ePayPolicy

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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About the role

  • Responsible for ensuring that new account applications comply with ePayPolicy’s underwriting policies
  • Complete new customer underwriting checklists for Know Your Business (KYB) and Know your Customer (KYC) requirements
  • Activate new accounts with appropriate credit limits and funding timelines
  • Review automated transaction risk rules to assess potential risks to customers and their electronic payments.
  • Establish and update customer transaction limits based upon their financial statements and transaction history
  • Propose and implement new techniques to identify fraudulent customers.
  • Engage with new product planning and anticipate methods of exploitation in order to develop policy to mitigate risk.
  • Respond to payment processor requests for customer-related risk information
  • Respond to customer queries and concerns professionally
  • Navigate difficult conversations with customers, enforcing risk protocols while avoiding reputational risk to the organization.

Requirements

  • Consider yourself a problem solver
  • Have a passion to help customers
  • Have experience with underwriting and onboarding new customers for payment processing
  • Understand the risks involved in processing transactions through the ACH and credit card networks
  • Have experience with automated verification tools and customer risk models
  • Enjoy developing standardized, replicable processes that can be implemented across an organization.
  • Are excited to build a best-in-class risk department at a fast growing payments company.
  • Enjoy managing or working on teams to accomplish cross-functional projects.
Benefits
  • Competitive salary
  • Comprehensive benefits package with employer-paid basic life and disability premiums
  • 401K
  • Unlimited PTO
  • Company-sponsored quarterly “ePayItForward” initiatives
  • Supportive and inclusive company culture with a focus on work/life balance
  • Fully-stocked kitchen
  • Lunch stipend when working onsite
  • Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)
  • Huge opportunity for growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
underwritingKnow Your Business (KYB)Know Your Customer (KYC)automated verification toolscustomer risk modelstransaction risk assessmentACH processingcredit card processingfraud detection techniquesstandardized process development
Soft skills
problem solvingcustomer servicecommunicationconflict resolutionteam collaborationprofessionalismadaptabilityanalytical thinkingattention to detailproactive engagement