Team Lead Process Excellence

epay, a Euronet Worldwide Company

Team Lead responsible for Process Excellence and scalable AI implementation at epay. Collaborating with teams to enhance efficiency and transparency in operations.

Posted 7/9/2026full-timeMartinsried • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

In the role of Team Lead Process Excellence (m/f/d) you take on a central leadership position and actively shape how epay and cadooz operate.
You are responsible for Process Excellence, Business Process Management governance and contribute to sustainably increasing efficiency, transparency and measurable business value across the company.
Together with your team you drive optimizations, automation and the scalable deployment of AI.
You are the driving force for the meaningful and scalable application of AI in processes and pass on this expertise to the team.
You act as a strategic sparring partner for management and implement measurable improvements across the entire organization.

Requirements

What you’ll need

Extensive experience managing process projects: You bring solid experience in leading complex, cross-functional process initiatives. You lead from analysis and design through to sustainable implementation.
Deep Business Process Management expertise: You have strong experience in process design, process documentation, governance, standards and in developing a consistent process landscape in a regulated environment.
Solid Process Excellence expertise: You have practical experience in analyzing, optimizing and continuously improving processes and use automation, digitization and AI deliberately to increase efficiency, quality and scalability measurably.
Experience leading teams: You have successfully led teams, developed team members and supported them through phases of change.
Strength in automation & digitization: You have automated processes, implemented digital solutions and measured the realized benefits.
Practical AI expertise: You have implemented AI use cases in operations and understand the requirements for governance, compliance and adoption.
Technological curiosity & commitment to continuous learning: You actively follow AI developments and bring these impulses into the team.
Confident stakeholder management: You convince through clear communication, influence without relying on disciplinary authority and a high degree of personal responsibility.

Benefits

Comp & perks

Hybrid working: At epay you have the opportunity to work in a global company — with two days per week home office.
Culture: Our culture is created where people communicate openly, support each other and take responsibility together. From communication and feedback to leadership and the handling of mistakes — this is what our daily collaboration stands for.
Personal development: Through regular employee reviews & individual development measures we support your personal and professional growth. Our Europe-wide epay Academy offers a very extensive range of training — there’s something for everyone.
Benefits from day one: You have access to our corporate benefits platform. We also subsidize your DeutschlandTicket and your EGYM WellPass membership.
Benefits after the probationary period: In addition to numerous employee discounts, you gain access to the Employee Benefit Club, which provides a monthly shopping voucher worth €50. You can also lease a bike through EuroRad with the company. An overview of benefits can be found on our careers page.

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Hard Skills & Tools

Process DesignProcess DocumentationGovernance StandardsProcess OptimizationAI Use CasesCross-Functional LeadershipChange ManagementEfficiency MeasurementDigital Solutions ImplementationContinuous Improvement

Soft Skills

Clear CommunicationInfluencing SkillsTeam DevelopmentTechnological CuriosityPersonal Responsibility