EOS

Collections Specialist – m/f/d

EOS

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

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About the role

  • You handle complex written correspondence—from debtor counseling services to attorneys and courts—to clarify legal matters.
  • You respond to telephone inquiries regarding collection cases, including installment and payment deferral agreements.
  • You review customer files for collectibility, decide on claim cases, and monitor complex case details.
  • You verify claim amounts and prepare documentation for attorneys.
  • You make independent decisions about the collection process, taking into account cost-effectiveness and legal considerations, and initiate measures such as litigation and enforcement proceedings.
  • You develop recommendations and maintain debtor-related data.

Requirements

  • Completed commercial vocational training or relevant experience in dunning/collections, ideally as a legal assistant/paralegal or in collections administration
  • Strong communication skills and precision in spoken and written language
  • Ability to remain calm and maintain an overview even under a high workload
  • Good knowledge of Microsoft 365 (especially Teams, Outlook, Excel)
  • Willingness to learn and ability to quickly get up to speed on new topics
Benefits
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dunningcollectionslegal documentationclaim verificationcase monitoringlitigationenforcement proceedings
Soft Skills
communication skillsprecisioncalm under pressureorganizational skillsdecision-making
Certifications
commercial vocational traininglegal assistantparalegal