EOS

Debt Collection Specialist

EOS

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

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About the role

  • You handle complex written correspondence from debt counseling agencies, attorneys, and courts
  • You respond to telephone inquiries about collection cases, including installment payment and deferral agreements
  • You review customer files for collectibility, make decisions on claims cases, and monitor complex issues
  • You verify claim amounts and prepare documentation for attorneys
  • You make independent decisions on the course of collection proceedings, taking economic viability and legal aspects into account, and initiate measures such as litigation and enforcement proceedings
  • You develop recommendations and maintain debtor-related data

Requirements

  • Completed commercial vocational training or relevant experience in dunning/collections, ideally as a legal assistant (Rechtsanwaltsfachangestellte/r) or as a collections clerk
  • Strong communication skills and precision in spoken and written language
  • Ability to stay calm and maintain an overview even under high workload
  • Good knowledge of Microsoft 365 (especially Teams, Outlook, Excel)
  • Willingness to learn and ability to quickly get up to speed on new topics
Benefits
  • Hybrid (mix of remote and on-site)
  • Full-time
  • For candidates with professional experience
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dunningcollectionslegal documentationclaim verificationdecision makinglitigationenforcement proceedingsdata management
Soft Skills
communication skillsprecisioncalm under pressureorganizational skillsadaptability
Certifications
commercial vocational traininglegal assistant certification