Call Center Agent
EOS
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conduct empathetic phone calls with debtors
- Establish viable payment arrangements
- Apply professional guidelines and strong communication skills
- Remain calm during challenging conversations
- Work in a rotating shift system
Requirements
- Native-level German proficiency
- Willingness to work the specified hours
- Strong de-escalation skills in conversations
- Proficient with IT systems and software
- Highly results-oriented
- Experience in a call center or customer service
Benefits
- Predictable scheduling
- Supportive team
- Modern technology
- Comprehensive and structured onboarding
- Hybrid work model with 2–3 days in the office per week
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathetic communicationstrong communication skillscalmness under pressurede-escalation skillsresults-oriented