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About the role
Key responsibilities & impact- Lead transformation initiatives that improve customer experience, campaign effectiveness, speed to market, operational efficiency, and commercial performance across CRM, digital, lifecycle marketing, brand communications, and campaign delivery.
- Define and deliver the MarComms transformation roadmap aligned to business strategy.
- Assess and evolve current operating models, workflows, governance, and capabilities.
- Identify opportunities to improve efficiency, effectiveness, and customer outcomes.
- Partner with Brand and Marketing leadership to evolve communications and brand strategy.
- Drive consistency across brand, CRM, digital, sales, and partner communications.
- Redesign end-to-end campaign and communications processes.
- Partner with CRM, Digital, Data, and Technology teams to improve marketing capabilities.
Requirements
What you’ll need- Significant experience in marketing transformation, customer communications, CRM, or marketing operations.
- Proven experience leading complex cross-functional programmes to deliver commercial outcomes.
- Strong understanding of CRM and lifecycle marketing, digital marketing and customer journeys, brand and communications strategy, campaign operations, martech ecosystems, and operating model transformation.
- Strong stakeholder management and influencing skills.
- Commercial mindset with strong analytical capability.
- Ability to operate strategically while remaining delivery-focused.
Benefits
Comp & perks- Excellent parental leave allowance.
- Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
- Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
- Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024.
- Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year — recognising our inclusive, people-first culture.
- Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
- Accessible & Supportive - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
- Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Marketing OperationsLifecycle MarketingDigital MarketingBrand StrategyCampaign DeliveryMartech EcosystemsOperating Model TransformationAnalytical Capability
Soft Skills
Influencing SkillsStrategic ThinkingDelivery Focus