Clinical Operations

• Provide operational oversight and leadership for the PAC team and Navigators
• Standardize workflows and processes across Care Management teams to enhance efficiency and adherence to client-approved protocols
• Ensure quality assurance measures are consistently applied to all patient communication, workflow implementation, and navigator functions
• Support cross-department collaboration between Care Management team and internal departments
• Support the team as needed to obtain desired operational results
• Collaborate with leadership to forecast budgets and align resource allocation with department needs
• Serve as the primary interface between Eon and our external clients and partners
• Develop and refine workflows, protocols, and KPIs to optimize performance across teams
• Ensure workflow consistency
• Drive the growth and scalability of navigation services through process improvement and continual improvements in workflows
• Facilitate continuous improvement, gathering feedback from clients and internal teams to optimize operational performance
• Hire, train, and manage team members, ensuring their development aligns with operational goals
• Conduct regular performance reviews and provide structured feedback to all team members under the Director’s leadership
• Monitor vendor expenses and assist in evaluating cost-efficiency for tools and technologies used by the team
• Promote professional growth, providing mentorship and career development pathways for team members
• Lead departmental meetings to align teams on goals, performance targets, and new initiatives
• Act as the primary liaison between the Care Management team and Eon’s Chief Administrative Officer
• Support the reporting on team performance, project milestones, and operational metrics, ensuring transparency and accountability across the department
• Collaborate with the Product, Engineering, and Client Success teams to align operational workflows with ongoing product enhancements
• Support the hand off process from implementations to CM to ensure continued client success post go live
• Collaborate with the client success team on business review preparation, client dashboard health and overall client relationship

Director, Clinical Operations

Consultant – Clinical Operations, Payer Provider Consulting