Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
Build scripts, configurations, and small technical solutions to accelerate time-to-value
Serve as the primary technical contact for a portfolio of enterprise customers
Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
Troubleshoot and resolve complex issues with Support and Engineering
Own renewals and renewal forecasting for your book of business
Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
Partner with Account Executives on account planning and growth
Work with Sales Engineers during pre-sales and expansion cycles
Bring structured customer feedback to Product and Engineering
Help build scalable CS processes, playbooks, and documentation

Requirements

3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
Strong hands-on cloud experience and comfort working directly in customer environments
Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
Experience supporting enterprise customers and complex organizations
Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
Strong communication skills with both technical and business stakeholders
Commercial mindset and comfort driving renewal and expansion conversations
Willingness to travel occasionally for customer meetings

Benefits

Competitive Salary & Equity
401(k) Program & Company Match
Health, Dental, Vision, and Life Insurance
Short Term and Long Term Disability
Commuter Benefits
Autonomous Work Environment
In-Office/Home Office Setup Reimbursement
Time Off (PTO) + Holidays
In-Office Perks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonBashPowerShellTerraformcloud environment setuptechnical solutionstroubleshootingdata protectionbackupdisaster recovery

Soft Skills

communication skillscustomer-facingcommercial mindsetproblem-solvingrelationship managementorganizational skillscollaborationfeedback managementadaptabilitystrategic thinking