Eon.io

Technical Customer Success

• Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
• Build scripts, configurations, and small technical solutions to accelerate time-to-value
• Serve as the primary technical contact for a portfolio of enterprise customers
• Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
• Troubleshoot and resolve complex issues with Support and Engineering
• Own renewals and renewal forecasting for your book of business
• Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
• Partner with Account Executives on account planning and growth
• Work with Sales Engineers during pre-sales and expansion cycles
• Bring structured customer feedback to Product and Engineering
• Help build scalable CS processes, playbooks, and documentation