Account Manager

Envoy Global

Account Manager supporting a defined group of clients in business immigration at Envoy Global. Focused on communication and data management to ensure client satisfaction and successful program operations.

Posted 7/29/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and effective communication skills, ensuring timely and accurate responses to client inquiries while maintaining data integrity across systems. Proficient in utilizing tools like Salesforce and MS Office Suite to support account management and project execution.

Highest-signal resume keywords

Client Relationship ManagementSalesforce.com ProficiencyMS Office Suite ProficiencyAccount Management ExperienceCorporate Immigration Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementClient ServiceData AnalysisProject CoordinationReportingDocumentationIssue EscalationData ReviewClient CommunicationPresentation Skills

Soft Skills

Positive AttitudeProfessionalismGood JudgmentCollaborationCommunication

Tools & Technologies

Salesforce.comPowerBiZendeskMyReports

Industry Keywords

Corporate ImmigrationClient SuccessService CommitmentStrategic Account Management

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Monitor personal and team inboxes and serve as the primary day-to-day contact for assigned clients
Build and maintain positive client relationships that reflect Envoy’s commitment to service
Follow the Strategic Account Manager (SAM) direction when communicating priorities, updates, and next steps
Support client meetings alongside legal teams and inform the SAM of key updates, concerns, or changes
Provide timely, accurate, and complete responses to clients and internal partners
Maintain a positive, professional tone and ensure clients feel supported and informed
Respond to client questions related to platform functionality, processes, billing, reporting, IT issues, and other needs within expected response timeframes
Provide accurate and helpful explanations, documentation, and guidance to ensure clients feel supported
Use good judgment to identify when an issue should be escalated to the Strategic Account Manager
Communicate escalations in a timely and clear manner to ensure client concerns are addressed appropriately
Identify and document client concerns, needs, or trends in Salesforce and other shared tracking tools
Communicate key observations to the SAM, legal partners, and Envoy leadership as appropriate
Assist in executing projects with internal teams including Operations Support, Onboarding and Offboarding, Sales, Marketing, Product Support, Finance, and Legal
Help coordinate deliverables, timelines, and quality checkpoints under the Strategic Account Manager guidance
Pull and review client data, including case metrics, expiration tracking, activity levels, surveys, and spend
Provide observations, recommendations, and follow-up actions where appropriate
Set up automated reports in MyReports and coordinate with Operations Support for internal and external reporting needs
Ensure accuracy and clarity in all data shared with clients or internal teams
Maintain clean and accurate client account information across Envoy systems
Conduct regular data reviews and address areas that require updates, corrections, or additional verification
Participate in and occasionally lead client meetings
Provide updates on data, timelines, and deliverables, and document action items for follow-up
Ensure clear, accurate communication throughout all meetings and post-meeting actions
Assist in preparing materials and presenting assigned sections of Annual Business Reviews in partnership with legal teams and the Strategic Account Manager
Support data collection, slide preparation, and follow-up on related action items
Partner with U.S. and global immigration teams to support a unified and coordinated client experience

Requirements

What you’ll need

College degree preferred or relevant work experience
2+ years of experience in account management, customer success, and/or client service roles
Intermediate level proficiency in MS Office Suite
Experience with utilizing online tools to manage and complete work (Salesforce.com, PowerBi, Zendesk, etc.)
Experience in corporate immigration is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Envoy Global Website LinkedIn All Job Openings 201 - 500 employees Founded 1998 👥 HR Tech 📋 Compliance ☁️ SaaS HR Tech
Compliance
SaaS Envoy Global is a leading provider of immigration solutions, offering a comprehensive range of services to help organizations manage their global workforce. With over 20 years of immigration experience, Envoy Global combines expertise with a powerful, user-friendly platform to efficiently handle immigration processes. Their services include U. S. and global immigration support, ensuring compliance with government regulations and providing tools for enhanced employee experience. Envoy Global's platform assists companies in managing visas and tracking international workforce mobility, making the immigration process seamless and reducing stress for both employers and employees. Account Manager Job not on LinkedIn 🔥 2 minutes ago 🌽 Illinois – Remote 💵 $60k - $75k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor personal and team inboxes and serve as the primary day-to-day contact for assigned clients
Build and maintain positive client relationships that reflect Envoy’s commitment to service
Follow the Strategic Account Manager (SAM) direction when communicating priorities, updates, and next steps
Support client meetings alongside legal teams and inform the SAM of key updates, concerns, or changes
Provide timely, accurate, and complete responses to clients and internal partners
Maintain a positive, professional tone and ensure clients feel supported and informed
Respond to client questions related to platform functionality, processes, billing, reporting, IT issues, and other needs within expected response timeframes
Provide accurate and helpful explanations, documentation, and guidance to ensure clients feel supported
Use good judgment to identify when an issue should be escalated to the Strategic Account Manager
Communicate escalations in a timely and clear manner to ensure client concerns are addressed appropriately
Identify and document client concerns, needs, or trends in Salesforce and other shared tracking tools
Communicate key observations to the SAM, legal partners, and Envoy leadership as appropriate
Assist in executing projects with internal teams including Operations Support, Onboarding and Offboarding, Sales, Marketing, Product Support, Finance, and Legal
Help coordinate deliverables, timelines, and quality checkpoints under the Strategic Account Manager guidance
Pull and review client data, including case metrics, expiration tracking, activity levels, surveys, and spend
Provide observations, recommendations, and follow-up actions where appropriate
Set up automated reports in MyReports and coordinate with Operations Support for internal and external reporting needs
Ensure accuracy and clarity in all data shared with clients or internal teams
Maintain clean and accurate client account information across Envoy systems
Conduct regular data reviews and address areas that require updates, corrections, or additional verification
Participate in and occasionally lead client meetings
Provide updates on data, timelines, and deliverables, and document action items for follow-up
Ensure clear, accurate communication throughout all meetings and post-meeting actions
Assist in preparing materials and presenting assigned sections of Annual Business Reviews in partnership with legal teams and the Strategic Account Manager
Support data collection, slide preparation, and follow-up on related action items
Partner with U.S. and global immigration teams to support a unified and coordinated client experience 🎯 Requirements
College degree preferred or relevant work experience
2+ years of experience in account management, customer success, and/or client service roles
Intermediate level proficiency in MS Office Suite
Experience with utilizing online tools to manage and complete work (Salesforce.com, PowerBi, Zendesk, etc.)
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