Director, Support Services

Envista Holdings Corporation

Director of Support Services managing commercial initiatives and leading strategic customer experience projects for DEXIS. Overseeing operational excellence and collaboration with commercial team toward revenue growth.

Posted 7/9/2026full-timeArizona, Illinois, Pennsylvania, Texas • 🇺🇸 United StatesLead💰 $154,300 - $188,600 per yearWebsite

About the role

Key responsibilities & impact

Drive initiatives focused on operational excellence and growth within DEXIS
Manage projects intended to deliver continuous improvement to drive operational excellence
Manage and prioritize training courses to strengthen service partners
Develop new strategies and programs to drive commercialization of DEXIS Service revenue
Provide leadership and direction for Field Operation leaders
Coach leaders responsible for day-to-day support operations within the commercial team
Proactively track, manage, and escalate critical customer issues to resolution
Ensure support quality and customer satisfaction by monitoring customer interactions

Requirements

What you’ll need

4-year college degree
5+ years of previous leadership experience
5+ years of experience in Sales and/or Service with customer-focused performance metrics and continuous improvement management, resource management, and staff performance evaluations
Intermediate Proficient with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)
Experience with revenue generation and performance metrics
Ability to learn and apply new skills quickly
Ability to adapt to a rapidly changing environment, and to work under pressure

Benefits

Comp & perks

medical/dental/vision benefits
401K match
annual performance bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementPerformance MetricsResource ManagementStaff Performance EvaluationsOperational Excellence

Soft Skills

CoachingAdaptabilityProblem-SolvingCustomer Satisfaction Focus