Director, Support Services – DEXIS

Envista Holdings Corporation

Director, Support Services at DEXIS driving operational excellence and growth through customer experience projects. Leading support teams and collaborating with commercial organizations to ensure performance improvement.

Posted 4/26/2026full-timeRemote • Arizona, Illinois, Pennsylvania, Texas • 🇺🇸 United StatesLead💰 $146,100 - $219,100 per yearWebsite

About the role

Key responsibilities & impact

Drive initiatives focused on operational excellence and growth within DEXIS commercial organization
Lead strategic customer experience projects and launch new offerings
Collaborate with commercial team to review performance and quality metrics
Manage projects to deliver continuous improvement
Track customer issues to resolution and ensure quality and satisfaction
Collect internal and external VOC to identify improvement areas
Monitor KPIs of customer care and service performance
Implement policies and procedures for world-class service

Requirements

What you’ll need

4-year college degree
5+ years of previous leadership experience
5+ years of experience in Sales and/or Service with customer-focused performance metrics
Intermediate Proficient with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)
Experience with revenue generation and performance metrics
Ability to learn and apply new skills quickly
Ability to adapt to a rapidly changing environment, and to work under pressure

Benefits

Comp & perks

annual performance bonus
medical/dental/vision benefits
401K match
other applicable compensation plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance metricsrevenue generationproject managementcustomer experiencecontinuous improvementKPI monitoring

Soft Skills

leadershipcollaborationadaptabilityproblem-solvingcommunication