Bilingual Patient Outreach Representative

Envision Radiology

Full Time Remote Patient Outreach Representative at Envision Radiology interacting with patients and scheduling. Ensuring exceptional service in a high-volume contact center environment.

Posted 4/24/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $20 per hourWebsite

About the role

Key responsibilities & impact

Ensure all scheduling work assignments are processed in a timely and efficient manner while adhering to all process and compliance requirements.
Work through the Scheduler Grid to initiate contact with patients to pre-register and schedule patients.
Conduct tasks of the position in a collaborative, friendly and empathetic way when handling patients, physicians and co-workers.
Conduct minimum required pre-registration and clinical screening.
Communicate to the patient the status of their insurance benefit, estimated cost, preauthorization, and payment options, as needed.
Triages and transfers calls, as needed.
Other duties as assigned.

Requirements

What you’ll need

Three plus years’ experience in customer service – healthcare environment preferred
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-paced team environment
Strong communication skills & professional demeanor.

Benefits

Comp & perks

Medical/Dental/Vision/Life Insurance
Company Matched 401k Plan
Employee Stock Ownership Plan
Paid Time Off + Paid Holidays
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

detail orientedself-motivatedproblem solverteam playerstrong communication skillsprofessional demeanorcollaborativefriendlyempathetic