Shared Services Systems Analyst – ServiceNow

Envision Healthcare

ServiceNow Analyst responsible for optimizing HR processes through technology and collaboration at Envision. Delivering hands-on support and driving continuous improvements in HR operations.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

The ServiceNow Shared Service Analyst is responsible for providing broad expertise and hands-on support to the People Services and Operations function and key stakeholders through ServiceNow.
This role ensures optimization of the ServiceNow technology, including process workflows, case management and the portal experience.
The incumbent collaborates with cross-functional partners and third-party vendors to support continuous process improvement, metrics and reporting, and special projects in support of Human Resources goals.

Requirements

What you’ll need

Ability to develop and continuously improve HR processes and procedures aligned to the new HRSSC delivery model.
Ability to work independently and collaborate cross-functionally with strong work ethic to guide multiple projects and operations functions simultaneously.
Demonstrates exceptional collaboration skills, ability to interact effectively with team members and employees across cultures and job levels.
Attention to detail, elevated level of accuracy and exercises good judgment in written work and reports.
Strong analytical, problem solving, critical thinking, organizational skills.
Experience in system data management and in developing metrics and dashboards to evaluate data integrity and system effectiveness.
Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities.
Highly proficient with desktop software, including Microsoft Word, PowerPoint, and specifically Excel
Possesses in-depth knowledge of ServiceNow workflow, case, and portal management functionality.
Experience in project management, planning, execution, monitoring, and controlling preferred.
Bachelor’s degree in related field required.
2 years of experience required.
ServiceNow certification highly preferred

Benefits

Comp & perks

At Envision, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
Envision offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowHR processesdata managementmetrics developmentdashboardsproject managementprocess workflowscase managementportal managementanalytical skills

Soft Skills

collaborationproblem solvingcritical thinkingorganizational skillsattention to detailcommunicationindependencework ethicjudgmentadaptability

Certifications

ServiceNow certification