UX Servicedesk

Envision Employment Solutions

UX Servicedesk role focusing on end user experience and service improvement initiatives at a consulting firm. Involves research, analysis, and collaboration with multiple teams for insights.

Posted 6/21/2026full-timeNew Cairo City • 🇪🇬 EgyptMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct UX and employee experience research related to Service Desk and support channels
Analyze user journeys, touchpoints, and interactions across Service Desk processes
Perform qualitative and quantitative research (interviews, surveys, focus groups, usability tests)
Create and maintain personas to represent different Service Desk user groups
Collaborate with Data Analysts, DEM Tool SMEs, and Experience Managers to triangulate insights
Translate research findings into actionable recommendations for Service Desk improvement
Support root cause analysis for experience related issues identified through XMO analytics
Document findings and update insights in the Experience Management Tracker

Requirements

What you’ll need

Experience in UX Research, Employee Experience, or Service Design roles
Strong understanding of Service Desk or IT support environments
Ability to apply UX research methods in operational service contexts
Strong analytical, synthesis, and storytelling skills
Very good communication and stakeholder collaboration skills user

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Envision Employment Solutions Website LinkedIn All Job Openings 11 - 50 employees Founded 2013 🤝 B2B 🎯 Recruiter 👥 HR Tech B2B
Recruitment
HR Tech Envision Employment Solutions is a recruitment agency that provides tailored employment services for clients and candidates. Founded in 2013, the company focuses on matching top talents globally with businesses in need of skilled professionals across various sectors. They offer services like recruitment, headhunting, manpower outsourcing, and both technical and psychometric assessments to ensure a perfect fit for roles, making them a key player in the MENA region's recruitment landscape. UX Servicedesk Job not on LinkedIn 🔥 8 minutes ago 🏢🏡 New Cairo City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🎨 Product Designer (UI/UX) Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Conduct UX and employee experience research related to Service Desk and support channels
Analyze user journeys, touchpoints, and interactions across Service Desk processes
Perform qualitative and quantitative research (interviews, surveys, focus groups, usability tests)
Create and maintain personas to represent different Service Desk user groups
Collaborate with Data Analysts, DEM Tool SMEs, and Experience Managers to triangulate insights
Translate research findings into actionable recommendations for Service Desk improvement
Support root cause analysis for experience related issues identified through XMO analytics
Document findings and update insights in the Experience Management Tracker 🎯 Requirements
Experience in UX Research, Employee Experience, or Service Design roles
Strong understanding of Service Desk or IT support environments
Ability to apply UX research methods in operational service contexts
Strong analytical, synthesis, and storytelling skills
Very good communication and stakeholder collaboration skills user Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Product Designer 🕒 May 17 Finaira 51 - 200 🤖 Artificial Intelligence 💳 Fintech 🏦 Banking Website LinkedIn All Job Openings Product Designer creating intuitive, user-centered digital experiences for Finaira. Collaborating with teams to ensure functionality and visual appeal in product designs. 🏢🏡 New Cairo City – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🎨 Product Designer (UI/UX) Product Design Lead 🕒 January 12 mylo 201 - 500 🛍️ eCommerce 🛒 Retail Website LinkedIn All Job Openings Lead Product Designer at mylo, a fintech platform, tackling complex design challenges. Collaborate with team members to drive strategic design solutions for diverse financial products in Egypt. 🏢🏡 New Cairo City – Hybrid ⏰ Full Time 🟠 Senior 🎨 Product Designer (UI/UX) View More Product Designer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX ResearchEmployee ExperienceService DesignQualitative ResearchQuantitative ResearchUsability TestingData AnalysisRoot Cause AnalysisExperience Management Tracker

Soft Skills

Analytical SkillsSynthesis SkillsStorytelling SkillsCommunication SkillsStakeholder Collaboration