AI Outcomes Manager
Environmental Management Authority
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $135,000 - $220,000 per year
About the role
- Own customer success from post-sales handoff through post-go-live
- Define and align success metrics, ROI targets, and usage KPIs
- Track efficiency gains, accuracy improvements, cost savings, and experience impact
- Communicate outcomes through QBRs, exec readouts, and customer newsletters
- Own regular customer readouts of AI usage patterns, adoption trends, and workflow performance
- Analyze false positives, false negatives, failures, and negative feedback across agent behavior, integrations, and UX
- Separate system gaps vs. process, training, or expectation issues
- Partner with Value Engineering and AI Implementation teams to drive prioritized improvements across agents, orchestration, prompts, UX, and integrations
- Design and execute change-management and rollout plans with customer leadership
- Drive adoption across teams, roles, and geographies
- Serve as the first escalation point during implementation, go-live, and hypercare
- Manage communication across business, IT, security, and executive stakeholders
- Identify opportunities for additional SOWs and new use cases
- Consultatively sell outcomes using Challenger-style methodologies
- Act as the voice of the customer to Product and Engineering
- Translate VOC, usage data, and failure patterns into actionable insights
Requirements
- 12+ years in enterprise customer success, transformation, or solution leadership roles
- Proven experience delivering measurable ROI post-implementation
- Track record managing large, complex enterprise accounts
- Experience working cross-functionally with Product and Engineering teams
- Background beyond POCs — production, scale, and accountability are required
- Experience with AI, automation, or digital transformation programs
- Exposure to regulated or complex enterprise environments
- Experience in fast-growing startups or scaling enterprise AI platforms
- Familiarity with outcome-based selling or consulting methodologies
- Strong understanding of enterprise workflows and process automation
- Ability to reason about AI behavior in production, including failure modes and edge cases
- Comfort discussing agentic systems, integrations, and UX tradeoffs with credibility
Benefits
- Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successROI measurementKPI trackingchange managementprocess automationAI behavior analysisintegration managementworkflow performance analysisoutcome-based sellingconsulting methodologies
Soft Skills
communicationcross-functional collaborationcustomer advocacyproblem-solvingstakeholder managementleadershipanalytical thinkingconsultative sellingadaptabilitystrategic thinking