Customer Service Representative

Enviri

Customer Service Representative coordinating waste disposal needs for clients in environmental services. Responsible for managing communication and maintaining customer satisfaction through detailed support.

Posted 6/2/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Responsible for managing and identifying customers’ needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution
Actively manage multiple customers assigned to the team member’s roster including communications and logistical activities; prepare and review orders for accuracy per client contract
Partner with Sales team to increase revenue growth of assigned account roster
Coordinate with cross functional teams to assign tasks to the correct departments
Maintain thorough and updated customer records
Prepare client profiles by gathering information
Responsible for all case management tied to the team member’s assigned accounts
Conduct research and work cross functionally to resolve or escalate problems
Regularly review, analyze, and prepare reports on the status of customers’ orders
Conduct proactive calls to ensure ongoing communication with existing customers
Regular contact with all levels of interdepartmental personnel
Perform other reasonably related tasks as assigned by management

Requirements

What you’ll need

Bachelor’s degree OR High School diploma/GED coupled with 2+ years of experience in customer service role
Experience with Microsoft Office software (Word, Excel, PowerPoint, and Outlook)
Strong level of Customer Service acumen
Experience using a CRM system or web-based programs; preferably Salesforce
Highly developed verbal and written communication skills in English
Ability to manage several tasks simultaneously and meet deadlines
Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations (preferred)
Knowledge of Salesforce, Ariba, or Oracle systems (preferred)
Experience administering and reviewing service contracts (preferred)
Ability to lead account-specific projects (preferred)

Benefits

Comp & perks

Comprehensive benefits package includes paid time off policies
health, dental, vision, life insurance
tuition reimbursement
paid volunteering
participation in an employer sponsored 401(k) plan, to save for retirement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecase managementorder accuracytask managementreport preparationwaste characterizationwaste handling logisticsprofilingservice contract administrationproject leadership

Soft Skills

communicationinterpersonal skillsorganizational skillsproblem-solvingmultitaskingdeadline management