Enviri

Senior Sales Operations Support Manager

Enviri

full-time

Posted on:

Location Type: Remote

Location: Remote • Pennsylvania • 🇺🇸 United States

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Job Level

Senior

Tech Stack

SQL

About the role

  • The Clean Earth (CE) Senior Sales Operations Support Manager will be responsible for the management and development of programs that will drive revenue/volume growth and mitigate customer churn
  • This includes the management of sales incentive plans/customer service bonus plans and monthly targets (quotas), and territory updates and changes in SF to motivate team member behavior and drive the company's strategies
  • This role will work with Commercial (Sales and Customer Service), FP&A, Operations, and Enviri’s Compensation Leadership Teams to strategize, develop, and communicate programs and plans, to ensure reporting is in place for participants to understand their progress towards plan payouts
  • Lead projects to utilize technology to increase the efficiency of the incentive process
  • Provide an analytical framework and insights to ensure plan performance is strategically effective, economically justified, territories properly aligned and intended design behaviors are being achieved
  • Work with Sales Leadership on analytics to ensure accurate Revenue forecasting and KPI tracking
  • Work with FP&A to provide analytics to prevent Churn and develop/monitor a Net Promoter Score system to track customer satisfaction

Requirements

  • Experience designing, implementing, and computing incentive plans for various roles
  • Education equivalent to Bachelor’s degree in Business or the equivalent in related work experience
  • Demonstrates strong analytical skills (quantitative and qualitative) and problem-solving skills
  • Excellent computer skills required
  • Requires advanced knowledge of Microsoft Excel (e.g., pivot tables, Power Query, etc.) and Power BI (e.g., Power Query, DAX)
  • SQL experience is preferred
  • Experience with Customer Relationship Management (CRM) tools, preferably Salesforce
  • Experience with data-driven analyses and providing recommendations for plan administration
  • Comfortable in a fast-paced, dynamic environment. Flexible and can handle change positively
Benefits
  • health, dental, vision, life, and disability insurance plans starting on the first day of employment
  • paid time off
  • wellness benefits
  • employee discount program
  • tuition assistance
  • 401k with company matching

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
incentive plansanalytical skillsproblem-solving skillsMicrosoft ExcelPower BISQLdata-driven analysesKPI trackingrevenue forecastingNet Promoter Score
Soft skills
strong analytical skillsflexibilityadaptabilitycommunicationteam collaborationcustomer satisfaction focusstrategic thinkingproject managementleadershipdynamic environment handling