Customer Success Manager

• As a Customer Success Manager, you will play a central role in the long-term support of our customers.
• You are the primary point of contact for your accounts and guide them throughout the entire customer journey — from onboarding preparation to active use and beyond.
• You ensure our customers realize the full potential of our solutions and coordinate all necessary activities in collaboration with our Technical Delivery and Expert Services teams.
• You develop appropriate formats for our customers — from scalable one-to-many webinars to personal touchpoints such as Executive Business Reviews.
• You continuously analyze usage, feedback, and satisfaction, and derive actions to ensure sustainable customer success.