envelio

Customer Success Manager

envelio

full-time

Posted on:

Location Type: Hybrid

Location: Cologne • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • As a Customer Success Manager, you will play a central role in the long-term support of our customers.
  • You are the primary point of contact for your accounts and guide them throughout the entire customer journey — from onboarding preparation to active use and beyond.
  • You ensure our customers realize the full potential of our solutions and coordinate all necessary activities in collaboration with our Technical Delivery and Expert Services teams.
  • You develop appropriate formats for our customers — from scalable one-to-many webinars to personal touchpoints such as Executive Business Reviews.
  • You continuously analyze usage, feedback, and satisfaction, and derive actions to ensure sustainable customer success.

Requirements

  • You have a degree in Electrical Engineering, Energy Engineering, Industrial Engineering (Wirtschaftsingenieurwesen), or a comparable field.
  • You have knowledge of planning and operating electrical grids or integrating electrical systems and apply your understanding of the associated energy-sector interdependencies.
  • You already have professional experience with direct customer contact and are enthusiastic about building and maintaining long-term customer relationships.
  • Ideally, you have experience in technical consulting, customer success management, key account management, or related B2B roles.
  • You are a strong communicator with excellent German and English skills (C2 level), both written and spoken.
Benefits
  • Flexible location within Germany: hybrid, working from home, or in our attractive office in Cologne.
  • Option to work remotely from abroad (up to three months per year).
  • State-of-the-art technology and a modern tech stack.
  • Excellent hardware provision (16-inch MacBooks, two monitors at your workstation).
  • Support for your health through our Urban Sports Club partnership.
  • Flexible use of a monthly mobility budget (e.g., company bike/Jobrad, public transport).
  • Time and budget for personal development.
  • Optional company pension scheme.
  • Regular company and team events.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Electrical EngineeringEnergy EngineeringIndustrial EngineeringPlanning electrical gridsOperating electrical gridsIntegrating electrical systemsTechnical consultingCustomer success managementKey account managementB2B roles
Soft skills
Customer relationship managementCommunicationAnalytical skillsCollaborationProblem-solvingPresentation skillsInterpersonal skillsFeedback analysisSatisfaction analysisAdaptability