Relationship Manager

Enumerate

Relationship Manager at Enumerate managing client requests and ensuring exceptional customer service. Acts as a liaison between clients and internal teams with a focus on project management and customer satisfaction.

Posted 5/22/2026full-time🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Be the voice of the customer and navigate internal processes with stakeholders from various teams.
Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise
Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations
Assist with challenging customer requests or issue escalations as needed.
Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
Assess customer needs and communicate feedback to peers and leadership
Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner
Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth
Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service

Requirements

What you’ll need

2+ years of experience in Customer Success or Account Management
Strong customer service and project management skills
Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
Prior experience using Asana or other project management tools is a plus
A background in accounting, bookkeeping or community association management is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Enumerate Website LinkedIn All Job Openings 51 - 200 employees Founded 1985 ☁️ SaaS 🏠 Real Estate 💰 Private equity on 2021-07 SaaS
Real Estate
Financial Services Enumerate is a cloud-based community management software and services company that helps property managers and self-managed homeowner associations (HOAs) automate accounting, payments, reporting, resident engagement, and operations. Its suite includes accounting and bookkeeping, resident portals and communications, operations management, payment processing, and analytics — together designed to streamline administration, improve board and homeowner communication, and scale management across single or multiple communities. Enumerate also offers managed financial services (auditors, accountants, bookkeepers) and integrations to reduce administrative burden and increase efficiency. Relationship Manager 🔥 47 minutes ago 🏢🏡 null – Hybrid 💵 $55k - $65k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Be the voice of the customer and navigate internal processes with stakeholders from various teams.
Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise
Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations
Assist with challenging customer requests or issue escalations as needed.
Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
Assess customer needs and communicate feedback to peers and leadership
Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner
Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth
Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service 🎯 Requirements
2+ years of experience in Customer Success or Account Management
Strong customer service and project management skills
Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
Prior experience using Asana or other project management tools is a plus
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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementproject managementaccountingbookkeepingcommunity association management

Soft Skills

customer servicecommunicationorganizationproblem-solvingcollaborationtime management