Onboarding Manager

Enumerate

Customer Onboarding Manager ensuring smooth transitions and product adoption for clients. Collaborating with teams and guiding clients through the onboarding process efficiently.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $71,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for new clients during the onboarding and implementation process.
Guide clients through the activation, implementation and adoption of our Central, Engage and Payments software products, ensuring they achieve all milestones in a timely manner.
Collaborate with internal teams such as Sales, Implementation, Customer Success, and Product to ensure seamless transitions.
Provide training and guidance to clients to help them understand and adopt the platform efficiently.
Monitor the progress of each onboarding project, ensuring deadlines and client expectations are met.
Conduct regular check-ins with clients to troubleshoot issues, provide Tier 1 support, and track progress while customers are in the onboarding phase of their journey.
Document and maintain accurate onboarding records in the company’s systems.
Identify areas for improvement in the onboarding process and propose new methods to optimize efficiency and client satisfaction.
Participate in project scoping and resource allocation discussions to ensure proper execution of onboarding plans.

Requirements

What you’ll need

2-4 years of experience in SaaS implementation
Experience in fintech or property tech is a plus
Proven ability to manage multiple clients and projects simultaneously.
Excellent communication skills, with the ability to manage client relationships effectively.
Familiarity with project management and onboarding tools is a plus.
Bachelor's degree in a related field is preferred but not required.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

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Hard Skills & Tools

SaaS implementationproject management

Soft Skills

communication skillsclient relationship managementmultitaskingproblem-solving