Manager, Chapter Operational Excellence

Entrepreneurs' Organization

Manager of Chapter Operational Excellence supporting the effective operations for a global nonprofit connecting entrepreneurs. Leading development initiatives and managing chapter health framework across regions.

Posted 5/22/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$76,000 - CA$85,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and lead a chapter leadership development strategy focused on Presidents and Area Directors.
Align leadership development programs, training, and resources with EO’s strategic plan, Chapter Health Framework, and organizational priorities.
Assess current leadership development offerings and identify opportunities to improve consistency, relevance, accessibility, and impact.
Use chapter health data, stakeholder feedback, and organizational priorities to inform leadership development strategy and program improvements.
Serve as a subject matter expert for initiatives and projects that impact Presidents, Area Directors, and chapter-facing leadership development.
Develop and maintain standard operating procedures for chapter health and chapter operations, including success metrics, escalation processes, and recommended practices.
Create and maintain a chapter guide and repository of best practices, templates, tools, and resources to support chapter success.
Coordinate the development and maintenance of chapter health resources, including SOPs, best practices, training materials, and communication tools.
Create support tools to help regions and chapters resolve common operational issues and enhance member value.
Ensure chapter health resources are accessible, current, consistent, and aligned with EO’s broader chapter operations strategy.
Support tools and processes to analyze chapter performance and share insights with stakeholders.
Assist in preparing quarterly reports on chapter health metrics, trends, risks, and recommendations for leadership review.
Monitor chapter health data, operational indicators, and stakeholder feedback to identify trends, risks, and opportunities for support.
Support chapter lifecycle processes, including new chapter integration, chapter development, probationary support, and potential revocation of the Chapter License Agreement.
Support at-risk chapter management by coordinating resources, interventions, communications, documentation, and escalation processes.
Maintain documentation and operational processes related to chapter governance, chapter compliance, and standard chapter operations policies.
Coordinate with the Senior Manager, Chapter President Success to ensure chapter health tools and insights inform President and Area Director training.
Coordinate with the Chapter Staff Operations Manager to ensure Chapter Staff receive clear resources, communications, and support related to chapter health and chapter operations.
Partner with regional teams, portfolios, member leaders, and staff stakeholders to ensure chapter health initiatives are implemented consistently and adapted appropriately by region.
Draft and coordinate chapter health communications, updates, presentations, and stakeholder materials.

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience required.
Minimum 3 to 5 years of experience in operations, project management, association management, chapter/component relations, governance support, or a related field.
Strong project management skills, including the ability to manage timelines, deliverables, stakeholder input, and competing priorities.
Experience developing SOPs, operational resources, process documentation, or support tools.
Strong written and verbal communication skills, including the ability to create clear presentations, updates, and stakeholder-facing materials.
Experience managing direct reports or coaching team members.
Strong project and program management skills, including the ability to manage timelines, stakeholders, deliverables, and competing priorities.
Strong written and verbal communication skills, with the ability to communicate clearly across cultures, audiences, and leadership levels.
Ability to interact with entrepreneurs with tact diplomacy, and poise.
Exercises confidentiality and discretion.
Fluency in English.
Willing to travel internationally; duties of this position require travel approximately 2-4 times per year with advance notice.

Benefits

Comp & perks

Medical, dental, and vision coverage
Life/disability coverage
Retirement benefits with immediate vesting
Paid sick leave
Paid time off/vacation
Paid holidays
Parental leave, if applicable
Home office, wellness and professional development benefits, as applicable.

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Hard Skills & Tools

project managementoperations managementSOP developmentprocess documentationchapter health analysisstakeholder feedback analysistraining material developmentcommunication tool creationperformance metrics analysisgovernance support

Soft Skills

leadership developmentwritten communicationverbal communicationinterpersonal skillscoachingconfidentialitydiplomacytactorganizational skillsadaptability