VP, Chapter Operations

Entrepreneurs' Organization

VP overseeing chapter operations for Entrepreneurs' Organization, ensuring member experience and strategic integration. Leading chapter health, growth, and forum initiatives across global chapters.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $163,000 - $195,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the strategic integrator across all areas of chapter operations, including Chapter Health, Net Growth, and Forum, ensuring these areas operate as an aligned chapter operations system rather than as separate functions; connect priorities, insights, and decision-making across teams so EO’s approach to chapter operations is cohesive, scalable, and greater than the sum of its parts.
Develop and lead EO’s long-range chapter operations strategy, with full accountability for: (1) the overarching chapter operations strategy to support EO’s next phase of growth; and (2) strategies to serve potential non-geographic chapters in the future.
Provide strategic oversight and governance of all chapter-facing membership policies, including Chapter Agreements, naming conventions, probation processes, and chapter closure procedures.
Ensure these policies are current, clearly communicated, and consistently applied across all chapters and regions.
Serve as a key organizational integrator ensuring alignment across Membership and EO’s functional teams, including Finance and Technology, as they relate to chapter operations.
Provide executive-level oversight of the Chapter Health function. This team’s purpose is to strengthen long-term chapter performance and sustainability through proactive health measurement, lifecycle management, and scalable support frameworks.
Provide executive-level oversight of the Net Growth function. This team’s purpose is to drive sustainable membership growth through recruitment, regional growth planning, and member engagement across the full tenure lifecycle.
Provide executive-level oversight of the Forum function. This team’s purpose is to ensure forum health is a driver of engagement, chapter health, and ultimately member renewals.

Requirements

What you’ll need

Bachelor’s degree required; master’s degree preferred, or 10+ years of progressive leadership experience in association management, membership organizations, or a related field
Proven success leading multiple complex functions and delivering strategic results across diverse teams and geographies
Experience in membership-based organizations, chapter models, or volunteer-led networks strongly preferred, including growth, recruitment, retention, and engagement strategies
Ability to lead and develop large cross-functional teams; experience in organizational design, change management, and super-regional or matrixed structures preferred
Strong data literacy, with experience using metrics, KPIs, and dashboards to inform decisions across recruitment, retention, processing, and engagement
Strong analytical and problem-solving skills
Excellent written and verbal communication skills, with the ability to engage entrepreneurs with tact, diplomacy, and poise
Strong customer service orientation, with sound judgment, discretion, and confidentiality
Fluency in English required; additional language skills and international or multicultural work experience strongly preferred
Willingness to travel approximately 15%

Benefits

Comp & perks

medical, dental, and vision coverage
life/disability coverage
retirement benefits with immediate vesting
paid sick leave
paid time off/vacation
paid holidays
parental leave, if applicable
home office, wellness and professional development benefits, as applicable

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data literacymetricsKPIsdashboardsstrategic oversightorganizational designchange managementmembership policieschapter operations strategygrowth strategies

Soft Skills

leadershipanalytical skillsproblem-solving skillswritten communicationverbal communicationcustomer service orientationtactdiplomacypoisediscretion

Certifications

Bachelor's degreeMaster's degree