Entrepreneurs.com

Customer Support

• Daily management of Zendesk: ticket handling, prioritization, response quality, and SLA adherence.
• Respond to customer inquiries with responsiveness, accuracy, and a strong service orientation.
• Handle complaints and sensitive situations, taking a mediation and boundary-setting approach when necessary.
• Analyze recurring dissatisfaction and identify root causes.
• Collaborate with internal teams to improve deliverables quality and overall customer experience.
• Continuously optimize support processes and handling journeys.
• Implement automations, workflows, and AI-driven scenarios.
• Structure and enrich the knowledge base.
• Maintain close coordination with Sales, Coaching, and Delivery teams.
• Regular reporting on support performance and customer satisfaction.

Customer Support Manager

Graphics Designer

• Produce premium, modern, and flawlessly executed visuals exclusively within Canva
• Translate creative direction into clean, elegant, and impactful designs directly in Canva
• Manage multiple projects simultaneously and create consistent, reusable templates
• Build structured design systems and contribute fresh ideas to every brief
• Elevate Entrepreneurs.com’s visual identity across formats — social media, presentations, events, and brand assets

Customer Support Manager

2D Graphic Designer, Canva Expert