Entrepreneurs.com

Counselor

• Échanger avec des entrepreneurs et dirigeants pour structurer et accélérer la croissance de leur entreprise
• Comprendre le modèle économique du dirigeant
• Analyser les enjeux de croissance et les points de friction
• Poser les bonnes questions pour clarifier les priorités
• Challenger la vision lorsque cela est nécessaire
• Orienter le dirigeant vers le programme d’accompagnement pertinent

Conseiller de vente à distance

Graphics Designer

• Produce premium, modern, and perfectly executed visuals in Canva
• Understand branding, composition, and typography
• Turn creative direction into clean, elegant, and impactful designs
• Create consistent templates and build structured design systems
• Handle multiple projects simultaneously
• Bring fresh ideas to every brief
• Elevate Entrepreneurs.com’s visual identity across all formats

2D Graphic Designer, Canva Expert

Customer Support

• Daily management of Zendesk: ticket handling, prioritization, response quality, and SLA adherence.
• Respond to customer inquiries with responsiveness, accuracy, and a strong service orientation.
• Handle complaints and sensitive situations, taking a mediation and boundary-setting approach when necessary.
• Analyze recurring dissatisfaction and identify root causes.
• Collaborate with internal teams to improve deliverables quality and overall customer experience.
• Continuously optimize support processes and handling journeys.
• Implement automations, workflows, and AI-driven scenarios.
• Structure and enrich the knowledge base.
• Maintain close coordination with Sales, Coaching, and Delivery teams.
• Regular reporting on support performance and customer satisfaction.

Conseiller de vente à distance

2D Graphic Designer, Canva Expert

Customer Support Manager