Customer Service Representative – White-Glove Concierge

Entrepreneur Cooperative

Customer Service Representative delivering concierge-level service to high-end U.S.-based membership clientele. Managing interactions and ensuring a premium customer experience across multiple channels.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $1,200 per monthWebsite

About the role

Key responsibilities & impact

Provide fast, articulate, and emotionally intelligent service via phone, text, and email
Assist clients with time-sensitive reservations and scheduling
Handle high volumes of requests while maintaining accuracy and professionalism
Anticipate customer needs and proactively provide solutions
Maintain clear and professional communication across all interactions
Collaborate with cross-functional teams across different time zones
Uphold high standards of service, consistency, and brand representation

Requirements

What you’ll need

2+ years of experience in customer service, hospitality, concierge, or client-facing roles
Experience supporting high-end or demanding clients is highly preferred
Fluent English (C1 level or higher, written and spoken)
Strong communication skills and ability to remain calm under pressure
Ability to multitask and manage multiple conversations simultaneously
Strong attention to detail and problem-solving skills
Comfortable working independently in a remote environment
Proficiency with Microsoft Office, CRM systems, and communication tools (e.g., Slack)
Typing speed of at least 60 words per minute

Benefits

Comp & perks

Paid Time Off after 60 days of active service
Health insurance provided through Deel
Growth opportunities within a high-performance organization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicehospitalityconciergeclient-facingproblem-solvingattention to detailtyping speed 60 wpmmultitaskingremote work

Soft Skills

emotional intelligencearticulate communicationprofessionalismcalm under pressureproactive solutionscollaborationconsistencybrand representation