Technical Support Engineer

Entrata

Technical Support Engineer providing frontline technical support for property management software. Troubleshooting customer issues and collaborating with internal teams for solutions.

Posted 5/19/2026full-timeLehi • Utah • 🇺🇸 United StatesJunior💰 $15 - $24 per hourWebsite

About the role

Key responsibilities & impact

Provide technical support and troubleshooting via telephone, ticketing systems, and chat.
Develop subject matter expertise in core technologies and at least one other specialized technology area.
Maintain ownership of assigned incidents from initial report through resolution, ensuring clear communication throughout the process.
Educate customers on software functionalities, best practices, and product updates.
Document and report software issues, design concerns, and reliability challenges to appropriate internal teams.
Participate in team meetings and contribute to continuous improvement initiatives.
Assist with special projects and other duties as assigned.

Requirements

What you’ll need

Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.
Excellent written and verbal communication skills with the ability to document issues effectively.
Ability to adapt quickly to changing priorities and customer needs.
Strong attention to detail and commitment to providing an exceptional customer experience.
Associate's degree or equivalent work experience.
Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers.
Experience with property management software or related industry experience is a plus.
Familiarity with knowledge base systems and documentation best practices is preferred.

Benefits

Comp & perks

Flexible and transparent culture with remote and hybrid work options
Generous vacation time
Frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being
Access to an onsite gym at HQ
Mental health resources
Wellness challenges
Employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootinganalytical skillsproblem-solving skillsdocumentation best practicesproperty management software

Soft Skills

written communicationverbal communicationattention to detailcustomer experienceadaptability

Certifications

Associate's degree